Jeff Haanen

Articles Tagged with

Economics

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Faith and Work MovementTheologyWork

7 Ways to Pastor Working Men and Women in Your Church

 

Here’s a recent presentation I gave at recent event for pastors in the DIFW article. This article appeared originally in the DIFW blog. I hope it helps you think about to ‘equip the saints for works of service’ in the rhythms of your church. Here are the slides. 

Pastoring Professionals_Presentation

Living out our faith at work looks different for doctors, lawyers, accountants, and professionals in various industries, and ministry leaders often struggle to fully understand the challenges their members face in the workplace. At a recent event for our Church Partnership Network, Jeff Haanen shared seven practical ways to disciple the professionals in our pews.

1.   Visit your members in the workplace.

“Christ himself gave the apostles, the prophets, the evangelists, the pastors and teachers, to equip his people for works of service, so that the body of Christ may be built up.” (Ephesians 4:11-12)

One of the easiest ways to learn how church attendees spend the majority of their time is to visit them where they work. It’s also the best way to understand the challenges they face in their respective jobs or industries, which will enable ministry leaders to pray for and encourage them in relevant and specific ways.

Frequency: 2-4 times per year

2.   Host a commissioning service for church members in the workplace.

“As the Father has sent me, even so I am sending you.” (John 20:21)

Many churches formally commission missionaries and mission teams prior to field assignments. The same attention can be given to lay members of the congregation as they go “out” to their work.

Frequency: Annually

3.   Use workplace illustrations in your sermons.

Most of us spend about 90,000 hours at work, but only 5,000 at church on Sundays. Relate to church members with relevant examples and sermon illustrations from their jobs or industries that connect with each week’s teaching. Even better: use examples right from your congregation.

Frequency: Weekly

4.   Pray for people in different industries.

“Ask the Lord of the harvest, therefore, to send out workers into his harvest field…” (Matthew 9:38)

If we believe in the power of prayer, why not pray specifically for church attendees during tough or busy times? Pray for teachers in the fall, retail employees during the holidays, etc.

Frequency: Seasonally

5.   Feature worship music that affirms work and creation.

For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do.” (Ephesians 2:10)

Church attendees will experience a deeper sense of connection when they see their work affirmed through corporate worship. Check out the new Porter’s Gate: Work Songs album, or attend our upcoming workshop for pastors and worship leaders to learn more about bridging work and worship.

Frequency: 1-2 times per month

6.   Select small group curriculum that focuses on work, calling, and culture.

“Jesus replied: ‘Love the Lord your God with all your heart and with all your soul and with all your mind.’ This is the first and greatest commandment. And the second is like it: ‘Love your neighbor as yourself.’” (Matthew 22:37­–39)

Many believers struggle with feelings of isolation at work. Address this growing frustration through industry based small group curriculum that explores issues of calling, cultural engagement, and the challenges unique to a variety of industries. Take a look at Scatter and download a free lesson plan to get started.

Frequency: 1-2 times per year per group

7.   Host “all-of-life” interviews in your worship services.

“Always be prepared to give an answer to everyone who asks you to give a reason for the hope that is in you.” 1 Peter 5:13.

Find an attendee who is fully living out the gospel in their unique work context and share their story. Redemption Church in Tempe provides a great example.

Frequency: Monthly

For more resources for churches and ministry leaders, take a look at our Church Partnership Network.

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EconomyWork

The Healing Power of Economics (Christianity Today Book Review)

 

The so-called “dismal science” is a powerful tool for wealth creation, but also for healing broken communities.

I open my car door, sit down, and turn the key. Carefully balancing my coffee, I put my foot on the brake, shift into reverse, and gently press the gas pedal as I pull out of my driveway on my way to work. As I head down South Broadway, I remember a quip my undergraduate economics professor once made: “The economy is like a car engine. Most of us don’t understand what’s happening under the hood. We just hit the gas and hope it works.”

We seldom pause to appreciate the vast ecosystem of buying, selling, labor, and wealth creation that makes up the modern economy. Most of us take its benefits for granted. I simply expect restaurants to have food, water to flow from my faucet, and my car engine to start when I turn the key.

Yet the reason we have everything from SUVs to grande peppermint mochas is a well-functioning economy, which is fundamentally dependent on love, says Tom Nelson, senior pastor of Christ Community Church near Kansas City and author of The Economics of Neighborly Love: Investing in Your Community’s Compassion and Capacity.

The words “love” and “economics” are used in the same sentence about as much as “toothpaste” and “opera.” But Nelson is convinced that if we genuinely want to fulfill Jesus’ command to “love your neighbor as yourself,” the church needs a renewed focus on our economic life.

A Tool for Leaders

Just mentioning the word “economics” tends to elicit one of three responses: anxiety-inducing memories of college exams peppered with spreadsheets and charts, heated political debates about the role of the government, or glazed-over confusion at bewildering technical terms like “quantitative easing.”

But economics need not be intimidating or mysterious. Simply put, economics is the study of the economy. And the economy, as Trinity International University’s Greg Forster helpfully defines it, is “the social system through which people organize their work and dispose of its fruits.”

The English word economics comes from a Greek word, oikonomia, which means “household stewardship.” For Christians interested in wisely stewarding God’s good world, economics doesn’t have to be the “dismal science,” as critics charge. It can instead be a tool in the belt of activists, pastors, and business leaders committed to healing broken communities.

For Nelson, the study of economics became important because of the sting of growing up in rural poverty with six siblings and a deceased father. He recalls “our daily bus rides home from school, [when] our family poverty could not be masked. Schoolmates would ask, ‘When are you going to paint your house?’ Following our mother’s example, we too lied through our teeth, offering up plausible yet deceptive reasons for the glaringly neglected appearance of our home.”

Encounters with economic theorists like Milton Friedman, Friedrich Hayek, and Adam Smith would come later. His question as a child was more immediate, more visceral: Does my church care about my economic situation? Or just my soul?

During Nelson’s time in seminary, he discovered a pattern of segregation between the worlds of theology and work, the Bible and the economy. And so his questions deepened: Does Christianity have anything to say about the economic world in which we live, work, and play? What is the church’s responsibility to the economic well-being of our communities?

“Theologians use words like flourishing and fruitfulness to speak of adding value to the world,” writes Nelson. “Economists use words like productivityopportunity and wealth.” As an interpreter between two worlds, Nelson’s cry is for renewed partnerships between church and business leaders for the sake of healthy communities.

Biblical Foundation

The Economics of Neighborly Love provides a robust biblical foundation for just such initiatives.

Compassion and Capacity. When a legal expert challenged Jesus with the question, “And who is my neighbor?” he answered with the Parable of the Good Samaritan (Luke 10:25–37). Jews looked down on Samaritans, both religiously and ethnically, yet it was the business person on a trade route to Jericho who stopped and had compassion on the man beaten by robbers. “Loving our neighbor in need involves both Christian compassion and economic capacity,” says Nelson. To care for the poor financially requires ample financial resources in the first place.

Creation, Work, and Productivity. God instructed Adam and Eve to “be fruitful and increase in number; fill the earth and subdue it” (Gen. 1:28). The language of fruitfulness suggests not only procreation but productivity as well. We reflect God’s image through imitating his productive work in creation (Gen. 1:26–27, 2:15). The call to productivity is less about a paycheck or career success than contribution. “Through work,” Nelson writes, “we create abundance out of which we help meet the needs of others.”

Poverty and Justice. “If anyone has material possessions and sees a brother or sister in need but has no pity on them, how can the love of God be in that person?” (1 John 3:17). Scripture calls us to care for the economically impoverished, admit our own spiritual poverty, fight economic injustice, and work toward the well-being of the vulnerable (Amos 5:22–24; Matt. 5:3; James 5:4). Nelson believes just economic systems are built on free markets, opportunity, virtue, compassion, generosity, and meaningful work inspired by neighborly love (Prov. 31; Matt. 22:39).

Wealth, Generosity, and Greed. “Give me neither poverty nor riches,” says the writer of Proverbs (30:8–9). Wealth should not be demonized, as it is a part of God’s good creation (1 Tim. 4:4). Yet neither should wealth be worshiped (Matt. 6:24; Eph. 5:5). Instead, wealth is a gift to be enjoyed and shared with others (1 Tim. 6:17–19). Consumerism is a sin, yet so is sloth. Hard work, wealth creation, and generosity belong together in a healthy economy.

Nelson is hard to pigeonhole as either a conservative or liberal because he stays so close to a biblical social ethic. This book could be embraced by conservatives advocating for free markets and minimal government intervention or by liberals calling for greater equality and economic justice. (It could also be criticized by each side on opposite grounds.)

Trying to navigate the complexity, partisanship, and practicality of economic thought is no small task. Yet The Economics of Neighborly Love succeeds because of its balance and biblical roots. Compassion for the poor is essential, yet so is wealth creation. We’re called to give generously to the vulnerable, yet we’re also created to work and be productive. Money can be either an object of idolatrous greed or a tool in the hands of the righteous.

Preaching the Principle of Vocation

As I write, the Dow Jones is well over 20,000, and economic growth is strong. But there are signs that the American economy is resting on a shaky foundation.

Nicholas Eberstadt’s Men Without Work shows that from 1948–2015 the portion of prime-age men in the workforce dropped from 85.8 to 68.2 percent, a lower rate than in the 1930s, during the Great Depression. Today there are 10 million men ages 25–54 who are either unemployed or have stopped looking for work altogether.

Why should the church care?

In John Stott’s 1970s classic Christian Mission in the Modern World, he states, “If we are to love our neighbor as God made him, we must inevitably be concerned for his total welfare, the good of his soul, his body and his community. When any community deteriorates, the blame should be attached where it belongs: not to the community which is going bad but to the church which is failing in its responsibility as salt to stop it from going bad.”

As Christmas nears, we must ask ourselves hard questions. Are we content to drop off Christmas gifts for poor children, while ignoring the economic forces that prevent parents from buying their kids Christmas presents in the first place?

Many church leaders might dismiss economics as esoteric or not central to the gospel. But Nelson is right: Our economy needs men and women driven by neighborly love in every sector of society. And if this is God’s world, we have a responsibility to care for all of his children’s needs—spiritual, social, cultural, and economic.

The book is not perfect. While Nelson does the hard work of wading through the output of famous economists like John Maynard Keynes and Hernando de Soto, he could have included more stories and practical examples to help pastors engaged in this area. (This is one purpose of the Made to Flourish pastors’ network that Nelson founded in 2014.)

But The Economics of Neighborly Love will surely encourage more pastors to “take seriously the profound stewardship of nurturing both Christian compassion and economic capacity.” This is indeed a part of a gospel that proclaims “God was reconciling the world to himself in Christ,” including our work, our cities, and even our economy (2 Cor. 5:19).

Just after World War II, theologian Elton True-blood said, “A Church which seeks to lift our sagging civilization will preach the principle of vocation in season and out of season. The message is that the world is one, secular and sacred, and the chief way to serve the Lord is in our daily work.”

Vocation is a summons to service—of both God and neighbor. In stark contrast to a view of work centered on individual choice and personal fulfillment, the church’s view of work is unique. Some believe it’s also the elixir for our economic woes.

“To live well is to work well,” Thomas Aquinas said. The economy—and your neighbor—is depending on you.

This book review first appeared in the December 2017 issue of Christianity Today.

 

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BusinessEconomyTheologyWork

The Quiet Unraveling of Work in America

 

On July 16-19, I will be presenting a brief paper at the Christian Economic Forum in San Francisco entitled, “The Quiet Unraveling of Work in America: Three Economic Challenges and What Christian Leaders Can Do.” The CEF Leadership collated the conference papers into a book, and kindly provided a PDF of my paper for distribution. The content of the paper is below, and the PDF can be accessed by clicking the link above.

The Quiet Unraveling of Work in America

Three Economic Challenges and What Christian Leaders Can Do

On August 1, 2007, the I35W bridge over the Mississippi River in Minneapolis looked like any other bridge in America. Commuters stuck in rush hour were waiting impatiently, talking on their phones, and assuming they would get safely to their destinations. Yet at 6:05 p.m., a strange noise was heard underneath the bridge. Suddenly it collapsed, sending 111 vehicles and 18 construction workers plummeting 115 feet into the river. In total, 13 people were killed and 145 injured in an unexpected tragedy.

In the same way, on the surface the American economy looks healthy. The Dow Jones is now over 20,000, unemployment rates are low, and economic growth is strong. But there are signs that the support system under the bridge of the American economy is beginning to wobble.

There are three worrisome signs that our economic support structure–the American workforce–is beginning to unravel:

  • Prime age men are exiting the workforce at historically unprecedented rates.
  • The “precarious” economy has made work for millions more part-time, less stable, and less connected to a coherent career-path.
  • Work is now defined by a narrative of individual achievement rather than service, which puts stress on businesses, levels of public engagement, and our pension system.

This essay briefly explores each of these three challenges to work in America, in addition to what Christian leaders might do to heal these fissures in American life.

Men Without Work

There is a silent army of able-bodied men in America who have dropped out of the workforce. Nicholas Eberstadt’s new book, Men Without Work, shows that from 1948-2015 the percentage of prime age men in the workforce dropped from 85.8% to 68.2%, a rate lower than it was in the 1930s during the Great Depression.[i] Today there are 10 million men ages 25-54 who are either unemployed or have stopped looking for work altogether.[ii]

Perhaps more overwhelming is the fact that these men tend to have no college degree, no wife or children, and live in economically depressed parts of the United States such as Appalachia, the Rust Belt, or the Deep South. Books like Charles Murray’s Coming Apart: The State of White America from 1960-2010 show that the white working class is no longer the virtuous “blue collar America” of political lore. Murray notes that less than a third of children grow up in households with both biological parents, men claim disability benefits at alarming rates, and church-going rates have plummeted.[iii]

J.D. Vance’s Hillbilly Elegy: A Memoir of a Family & Culture in Crisis has pulled back the veil on what it’s like to live in white working class America. Raised by his Mamaw (grandmother), Vance grew up with a host of father figures, a drug addicted mother, and in a culture of hillbilly honor, often retaliating at every slight, especially toward outsiders.

Arthur Brooks, president of the American Enterprise Institute, notes that among America’s white working class–many of whom were the key swing voters for Donald Trump–suffering and resentment is rampant. Among this group, cirrhosis of the liver is up 50%, suicide has increased 78%, and drug and alcohol poisonings have skyrocketed 323% since 1999.[iv]

“There is indeed a gap in this country, and it has now led to a political revolution, a significant realignment in American politics,” Brooks writes. “But the relevant gap wasn’t income.” For blue collar America that has seen manufacturing jobs go overseas and real wages decline, the relevant gap was a loss of dignity.

The Splintered Career

Another factor impacting the American economy is that the age of working for a single employer for a career is long gone.

Today, we live in the “gig” economy. In 2015, freelancers in the US labor force numbered an estimated 54 million, or as much as one third of the workforce.[v] Researchers have dubbed this the “precarious” economy as they describe the massive shift toward temporary, part-time, or contract work. Today, the average job tenure is less than 4 years (and closer to 18 months for millennials) and a young worker can expect to have 11-12 careers over a lifetime.[vi]

Both low-income and middle class workers have entered new territory. The challenge for the poor is trying to cobble together a variety of part-time jobs to support their families, most of which pay no benefits. Sociologist Allison J. Pugh found that many low-income families struggle to stay afloat financially as they try to navigate constantly changing social ties, relationships, and employers.[vii]

For the middle class, the challenge is to “reinvent yourself” constantly, learning new technologies and skills throughout a lifetime. A college degree 20 years ago is no longer enough. The job you prepared for at university may no longer exist today. Technology is transforming the professions as much as it is the trades.

The challenge for both groups is to find a sense of vocational identity and social location in a community amidst constantly changing careers. “What do you do?” is now a hard question to answer at a dinner party. Even harder is trying to figure out what you might do for a paycheck tomorrow.

The “Big Me” Culture

A final worrisome sign of trouble in American workforce is that we now live in a work culture that prizes individual achievement and personal gain over sacrificial service.

“We have seen a shift,” says The New York Times columnist David Brooks, “from a culture of humility to what you might call the Big Me.”[viii] In his book, The Road to Character, Brooks explains that since WWII America has shifted from a culture that was realistic about sin and personal limitation to one of self-centeredness, personal achievement, and “belief in yourself.”

As the positive psychology movement advanced in post-war America, the doctrine of sin was replaced with a doctrine of self-esteem. Today, fueled by social media, we tend to see work as the chance to make a mega impact or to build our LinkedIn profiles. Humility has become a lost virtue.

This view of work tends to have three economic consequences.

First, sustainable businesses (and economies) are built on trust and the ability to serve the long-term needs of their customers. Business practices fueled by short-term thinking and personal gain can damage entire economies, as we saw in the Great Recession of 2007-2008.

Second, healthy economies need a robust civil society to provide for core social needs apart from government aid. In The Great Degeneration, historian Niall Ferguson shows that numbers of volunteers have plummeted in the past generation, putting more pressure on governments to pay for socially beneficial programs.[ix]

Third, our aging American population is fast becoming an enormous economic liability. As Baby Boomers retire yet live longer–often for 20-30 years drawing on pension benefits–the economic stress on state and federally funded pension plans is fast reaching a tipping point.[x]

In each of these circumstances, when work is about personal benefit rather than contribution to the community, we see increasing stress put on the wobbly beams of our economic bridge.

Three Tasks for Christian Leaders

Considering these three trends–men without work, the splintered career, and the culture of the Big Me–what can Christian leaders do? I believe three things will help rebuild the structures of our shaky economic bridge.

  1. Recovery of Dignity (and the Doctrine of the Image of God) – The Bible teaches that all people are made in God’s image and have inherent dignity (Gen. 1:27-28). Moreover, meaningful work is a gift of God and a way we express our God-given value (Gen. 2:15; 1Pet. 2:10). In a culture of “men without work,” we must not only praise the work of men but also work to provide quality jobs that allow them to provide for their communities. This needs to be the basis for new educational and workforce development programs across the US.
  2. Recovery of Mutual Responsibility (and the Doctrine of the Church) – We need each other. Management and employees, customers and suppliers, products and producers: we depend on one another for our housing, our food, our laws, and our well-being. Calvinist reformers saw social organization in terms of the Body of Christ, where members depended on one another. Christian leaders must resist seeing employees as mere “human resources,” but seek ways to provide good jobs with meaningful work to men and women across industries. Projects like Zeynep Ton’s The Good Jobs Strategy show that profit and compassion (business success and investing in employees) are not contradictory but can be complementary.[xi]
  3. Recovery of the Doctrine of Vocation – “The Son of Man came not to be served, but to serve, and to give himself as a ransom for many” (Mark 10:45). Work is about service, not our own career success or quarterly shareholder reports. Just after WWII, theologian Elton Trueblood said, “A Church which seeks to lift our sagging civilization will preach the principle of vocation in season and out of season. The message is that the world is one, secular and sacred, and that the chief way to serve the Lord is in our daily work.”[xii] Vocation is a summons to service–of God and neighbor. Here is the elixir to our economic woes, and the quiet strength still present in the American people.

 Photo credit: Union Workers.

 

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[i] Nicholas Eberstadt, Men Without Work: America’s Invisible Crisis (West Conshohocken, PA: Templeton Press, 2016).

[ii] Derek Thompson, “The Missing Men,” The Atlantic, June 27, 2016, accessed at: http://theatlantic.com/business/archive/2016/06/the-missing-men/488858/

[iii] Charles Murray, Coming Apart: The State of White America from 1960-2010 (New York: Crown, 2012).

[iv] Arthur Brooks, “How Donald Trump Filled the Dignity Deficit,” The Wall Street Journal, November 9, 2016, accessed at: https://www.wsj.com/articles/how-donald-trump-filled-the-dignity-deficit-1478734436

[v] Louis Hyman, “The Rise of the Precarious Economy,” The Hedgehog Review, 18, no. 1, (Spring 2016):18-32.

[vi] Josh Bersin, “The Future of Work: It’s Already Here – and Not As Scary As You Think,” Forbes, September 21, 2016, accessed at: http://www.forbes.com/sites/joshbersin/2016/09/21/the-future-of-work-its-already-here-and-not-as-scary-as-you-think/print

[vii] Allison J. Pugh, The Tumbleweed Society: Working and Caring in an Age of Insecurity (New York: Oxford University Press, 2015).

[viii] David Brooks, The Road to Character (New York: Random House, 2015).

[ix] Niall Ferguson, The Great Degeneration: How Institutions Decay and Economies Die (New York: Penguin, 2013).

[x] Tyler Durden, “’This is Going To Be A National Crisis,’ – One of the Largest US Pension Funds Set to Cut Retiree Benefits,” April 20, 2016, accessed at: http://www.zerohedge.com/news/2016-04-20/going-be-national-crisis-one-largest-us-pension-funds-set-cut-retiree-benefits

[xi] Zeynep Ton, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits, (New York: Houghton Mifflin, 2014).

[xii] Elton Trueblood, The Common Ventures of Life: Marriage, Birth, Work, Death (New York: Harper & Brothers, 1949).

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EconomyWork

The Expendable Worker: Looking for Hope in the On-Demand Economy

“Low, low prices.” With that motto, a generation ago Walmart took over the world of retail. For years Walmart seemed untouchable; they could consume any competitor with volume, price and efficiency.

Yet in the past several years, some have questioned whether the Walmart empire has a gaping hole in the center. Forbes reported in 2014 that “Walmart’s low-wage workers cost U.S. taxpayers an estimated $6.2 billion in public assistance including food stamps, Medicaid and subsidized housing.” Americans for Tax Fairnessfound that “a single Walmart Supercenter cost taxpayers between $904,542 and $1.75 million per year, or between $3,015 and $5,815 on average for each of 300 workers.” When hourly workers go on strike to demand higher wages, often they’re fired.

Now, a recent New York Times cover story has highlighted the suffocating working conditions of Walmart’s successor: Amazon. Employing a sea of white-collar workers, Amazon has perfected the art of squeezing every ounce of productivity (and life)  from its employees.

“One day I didn’t sleep for four days,” said Dina Vicarri, who sold Amazon gift cards. Another ex-employee’s fiancé would drive to the Amazon campus at 10pm after becoming concerned about his bride-to-be’s nonstop working night after night.

Liz Pearce, who worked at Amazon’s wedding registry said, “I would see people practically combust.” Bo Olson, who worked in books marketing, said “Nearly every person I worked with, I saw cry at their desk.” The pressure to deliver faster and cheaper under the constant surveillance of Big Data has led to high employee turnover. A 2013 survey by PayScale, a salary analysis firm, showed that the average tenure for Amazon employees was one year.

Robin Andrulevich has called their human resource policies “purposeful Darwinism.” Hire overachievers with handsome incentives, drive them hard, and cut the lowest performers loose.

The conditions for warehouse employees at Amazon often are even worse. In 2011, Amazon came under scrutiny for brutally hot warehouse working conditions – they even placed paramedics outside for fainting workers. (They installed air conditioning after a public outcry.)

Walmart and Amazon today are fierce retail competitors with different business models. But they share at least one value: employees are expendable.

The Problem With the On-Demand Economy

Last week, I received the oddest email from Maren Kate, the former CEO of Zirtual, a company providing US-based online assistants — including my assistant Amber, working out of Utah. “It is with an incredibly heavy heart that I have to send this message. As of today, August 10th 2015, Zirtual is pausing all operations.”  I didn’t fully understand what was happening.

Later that day, I learned that Zirtual, which had been on track for $11 million in revenue in 2015, essentially  folded overnight. A round of debt funding didn’t come through, an within hours, 400 employees were let go and left to fend for themselves. Amber was dumfounded. She didn’t know what she was going to do for work.

Such is the lot of a new generation of workers in the On-Demand Economy. The Economist aptly titled an article on the phenomenon “Workers on tap.” The On-Demand Economy brings together computers and freelance workers (generally contractors) to provide a host of services: from chauffeurs (Uber) to home repair (Handy).

The problem with today’s On-Demand Economy – of which Amazon has at least taken cultural queues – is the same ailment plaguing Walmart and Amazon: employees are often seen as fungible assets. They may be human “resources” or even human “capital” (oddly, enough, and unlike money and machines, this capital can laugh and cry). But the unique lives of real people are often lost in the mix.

I can understand the desire of Amazon founder Jeff Bezos to not want his company to become a lumbering “country club” like, in his view, Microsoft did. Frugal, productive and hard working are all good traits. But when companies drive employees, whether white collar or blue, to a place of desperation, we’ve made a critical mistake. And the mistake is dependent on our view of people. Are they assets or image bearers? Dispensable or deeply valuable?

Restoring the American Worker

I have a 6-year-old who occasionally treats her 2-year-old sister like a fly. Slightly annoyed, she often escapes to another room or simply builds her fort with a “No 2-Year-Olds Welcome” sign in front.

I then sit her down and explain a core Christian doctrine: All people are people. Even whiny 2-year olds have dreams and emotions, fears and joys, failures and triumphs. All people are reflections of God, I say to her. The all have value.

In the biblical account, people come first, then work.People are not designed for a job – jobs are designed for people. God put Adam in the garden “to work it and care for it” after he endowed them with inestimable worth (Genesis 2:15).

Today, we often take job descriptions and try to jam people’s lives into small boxes. When this happens, souls shrivel.

It also leads to odd distortions. Young college graduates work hundred-hour weeks in New York private equity firms as their bodies and relationships shrivel. Manufacturing line workers do the same repetitive tasks for decades – and their minds deteriorate as the years pass by.

Yet the biblical account gives us a very different view of work. It is neither one of seeking self-worth from working at a sexy tech company, nor one of selling off every skill and hour we have to the highest bidder on the other side of an app.

Work, in the Bible, is fundamentally about creative service. That is, work is a way for us to use our God-given creativity and talent to serve the needs of others.

But in an age where Amazon rules – and can nearly set the price for any good it offers because of it’s unending drive for faster, cheaper, more efficient -is it realistic to think that a large retailer could provide a life-giving environment for its employees? Could employees become more than expendable assets and contribute to a fully human community?

Hope for Retail: The Costco Model

In the late 90s, Matthew Horst worked part-time at a grocery store. He was punctual, cared for his customers, and did quality work. But the lack of benefits and a cancerous work environment prevented him from realizing his potential.

When Costco opened a store in his neighborhood in Lancaster, Pennsylvania, they hired Matthew. Even though he has always been classified as “special needs”, Costco took a chance on him.

Today, Matthew takes pride in a parking lot free of carts. He boasts to his friends at the eyeglass center, bakery and customer service desk. And he loves his customers.

His brother, Chris Horst, said it well: “There are many companies which ‘succeed’ at the expense of their workers. I am a firsthand witness to a counterintuitive company: Costco succeeds through the flourishing of its employees.”

A 2013 Businessweek article reported that Costco pays its employees $20.89/hour (compared to the $7.25 national minimum wage). Joe Carcello, a 59-year-old with an annual salary of $52,700 and a sizable nest egg for retirement, said “I’m just grateful to come here to work every day.”

President Craig Jelinek says about his employees, “We know it’s a lot more profitable in the long term to minimize employee turnover and maximize employee productivity, commitment and loyalty.” And so employees are paid well and treated with dignity – and contribute to a highly profitable model for retail.

Jelinek’s philosophy is simple: “This isn’t Harvard grad stuff,” he says. “We sell quality stuff at the best possible price. If you treat consumers with respect and treat employees with respect, good things are going to happen to you.”

Other big retailers that have tended to see employees as expendable assets, historically, have become casualties. K-Mart and Sears come to mind.

One has to wonder if Walmart (and even Amazon) are next.

This post first appeared on the Patheos Mission:Work blog at http://www.patheos.com/blogs/missionwork/2015/08/the-expendable-worker-looking-for-hope-in-the-on-demand-economy/Image: Pixabay.

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