Jeff Haanen

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Karla Nugent

BusinessEconomy

The Public Good of Faith Expressed Through Work

 

Three stories of Denver business leaders serving their neighbors by providing good jobs

It’s often assumed that faith is a private matter. Fine for your personal life, but less appropriate in the workplace or public life. Yet time and time again, I’ve seen that when faith becomes a public matter – and is expressed as working for the good of one’s neighbor – there are transformative results for the entire community.

Take for example Karla Nugent, chief business development officer at Weifield Group Electrical Contracting. Two years ago, my friend Bryan Chrisman at National Christian Foundation in Colorado connected us. “You gotta meet Karla,” he said. “She’s doing just what you’re talking about at Denver Institute for Faith & Work.” So we met for coffee, and after 45 minutes I was speechless.

Her company was blossoming and now had 350 employees. She had a deep, intrinsic belief in the dignity of the work of electricians that she employs, and had innovated an apprenticeship program that was employing men with barriers to employment – and turning them into certified journeymen in four years. The stories of life change were astounding.

Soon after I penned an article on her story for Christianity Today. After the article was published, through one of our board members, Chris Horst, the American Enterprise Institute heard about her story. They decided to feature her in a new documentary entitled “To Whom is Given: Business for the Common Good.”

We decided to take a clip of that documentary and tell her story (see clip above). Take a moment to watch her story.

When I watch Karla’s story, for me typical categories begin to break down. She is generous with her money, but she is also generous with her hiring practices. She runs a profitable, high performing business, but is also humble and community-focused. Her company provides the electrical work for skyscrapers across Denver, yet it also provides dignity to her employees and, for many, a way out of addiction or cyclical poverty. That is, her faith is a public good.

Take another example: Wes Gardner, CEO of Prime Trailer Leasing.

Work Matters from CityUnite on Vimeo.

Wes had a simple, yet profound, revelation: “I realized that business can be a platform for serving your neighbor.” He shares the story of the Good Samaritan. Two men passed by the one who had been robbed on the side of the road, but one saw him. The Good Samaritan too had something to do, but instead he stopped and helped.

“I began to see that the best thing we could do to help our neighbor was to create jobs,” Gardner says. “Not just jobs, but good jobs.” And so Wes began to hire people who were undergoing transition or challenges. For example, Benjamin Goff went from working at the state capitol to struggling with alcoholism. A good job in a healthy environment was a key to finding a new way forward.  Lauren Vasquez was a teen mom. She needed stable, good paying employment to support her daughter. Struggling to make it, she found the healthy environment she needed at Prime Trailer Leasing. The connection Gardner made with Hope House, a local nonprofit, changed her life.

One last example: James Ruder at L&R Pallet.

A Place of Refuge from CityUnite on Vimeo.

James inherited a pallet company from his father. He thought his business had plateaued after not being able to hire a workforce to make pallets. His turnover had reached 300% a year.

“God decided,” remembers Ruder, “to make my business a place of refuge.” Encouraged by his peers in a local group of Christian CEOs, Ruder decided to “give his business over to God” and allow God to work though him to serve the community.

Today, Ruder employees over 80 refugees from Burma – and his turnover has dropped to 5% a year, an unparalleled accomplishment in his industry. Ruder provides English classes to employees, connects his employees to community services, like how to navigate public transportation or finding an apartment, and treats many of them like family.

“When people ask me what I do, I tell them I’m in the people business. Pallets are the widgets we make, but we changed our entire focus to our employees. And that has resulted in a completely different business model and profitability,” Ruder says.

Nugent, Gardner, and Ruder all are defying those who say compassion and profitability are a contradiction. Each business is profitable, and each does so by a unique investment in people.

The point here is simple: faith applied to work can have transformative impact on entire communities.

For me, this means three things:

  • We need to look harder at what “love your neighbor” truly means for our work and industries.
  • We need to ask whether the spiritual and moral formation of job creators might be one of the best, if not most overlooked ways, to alleviate poverty in our communities.
  • And we need to accept that faith is a genuine motivation for millions of working men and women across the country, and we do not need to be afraid to speak about faith-based motivations in public.

For many, faith is a public, social and economic good. And the most vulnerable in our communities are often the direct beneficiaries of sacrificial love expressed through work.

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Craftsmanship & Manual LaborWork

Let There Be Light: How Karla Nugent Is Transforming the Trades

“Come, let me show you around.”

As we rise from the conference table, Karla Nugent—cofounder of Weifield Group Contracting, a commercial electrical company in Denver—leads me into the pre-fabrication shop. Coils, wires, and electrical boxes are being assembled for installation. The only woman in the room of more than a dozen men, Nugent introduces me to employee Justin Hales.

“Electrical work is art,” Hales, an electrician’s apprentice, tells me. “Two years ago, they put me on the platform at Union Station. I would lay out the floors, locate everything, like a switch or outlet on the wall.

“When you turn your pipes, make them uniform—that’s art.” He pauses. “It probably goes unnoticed to the average person, but we see it. We take pride in our work.”

Nugent co-founded Weifield in 2002 alongside three business partners. Since then, the company has grown to 250 employees and has emerged at the forefront of electrical construction. For example, Weifield was behind the Net Zero, a LEED-Platinum research facility at the National Renewable Energy Laboratory in Golden, Colorado. It’s one of the most energy-efficient buildings in the world, operating solely on power generated at the building site.

Denver’s business community took notice of Nugent because of her philanthropy. As leader of sales, marketing, and human resources, she’s created a culture of generosity at Weifield. The company donates to more than 30 nonprofits in the city, including organizations that support women, veterans, at-risk youth, and the urban poor. Employees join in the generosity as well, taking bike rides to raise money for MS and building houses for Habitat for Humanity on company time.

In 2014, Nugent won the Denver Business Journals Corporate Citizen of the Year Award as well as the award for Outstanding Woman in Business for architects, engineers, and construction.

But light began to flood into Weifield when, several years ago, Nugent decided to bring the community’s needs into the company. After seeing growing income inequality in Denver, she created the Weifield Group apprenticeship program.

Becoming an Apprentice

Scott Ammon, a journeyman electrician at Weifield Group, joined the Army after high school. After serving in Desert Storm and four years in the Middle East, he worked for 11 years in the US Postal Service. “I’d actually been suffering from PTSD while I was there,” Ammon tells me. As a result, he “jumped into a pretty bad coke and meth addiction.” To get treatment, Ammon spent two years at the Stout Street Foundation, an alcohol and drug rehabilitation facility.

During rehab, Ammon heard about an opening for an electrical apprentice at Weifield. The four-year program trains employees in a pre-fabrication process (preparing electrical materials for on-site installation) while paying for their education to become state-certified journeymen electricians.

“I was really nervous when [Nugent] interviewed me because I was in treatment at the time,” Ammon says, figuring he’d be passed over because of his struggle with substance abuse. “But she looked me straight in the eyes and just nodded her head.”

When he got the offer, despite his rocky past, “That made me feel so good,” he says. “I said to myself, ‘From now on, they’ve got my full dedication.’”

In Colorado, 49 percent of all jobs are known as “middle-skill jobs”—one of 11 sectors requiring a GED but not a four-year college degree. The Bureau of Labor Statistics predicts that in 20 years, 47 percent of all US jobs will still be middle-skilled, since building, plumbing, and wiring cities cannot be outsourced. But Colorado has struggled to find enough skilled tradesmen to keep up with the meteoric pace of Denver’s population growth.

So in addition to leading statewide workforce initiatives like Build Colorado and Skills to Compete, Nugent began reaching out to their charity partners—Denver Rescue Mission, Peer One, Stout Street Foundation—to find more electricians.

When they started the apprenticeship, they had low expectations. “If we get a 25 percent stick [employee retention] rate, we’ll be happy,” Nugent recalls thinking upon launching the program. “Now we’re in our fifth year. I just ran the statistics the other day. We’re at an 85 percent stick rate. They’re ready to work. They’re excited.”

The three keys to success, says apprentice program manager Brad Boswell, are attendance, attitude, and the ability to learn mechanical skills. “If they can do those things, I can make them into an electrician.” Some apprentices who have become journeymen have—in four years—gone from homelessness or addiction to making upwards of $50,000 per year.

After one of the many Weifield fundraisers for a community partner, a teary-eyed mother approached Nugent. “You gave my son a chance,” she said. “He was on his last leg. Nobody believed in him. But you did.”

A Conduit of Hope

“I pray that people see the good we’re trying to accomplish here through the workplace,” Nugent says.

Nugent’s Christian faith began in fourth grade, when she would hop on a Sunday school bus every week to attend church. Though nurtured by church and youth ministries, it was her mother, Rosemarie Craig, an executive at United Airlines and single mother, who gave Nugent a work ethic and vision for the good that business could do in the lives of others.

Today, she is a pillar of support to many employees who come from broken homes. “People start gravitating to you because they see you’re stable and sound, but they don’t realize that it’s your faith.” She’s also become an ethics gauge at her company for everybody from executives facing tough decisions on high-profile projects to apprentices contemplating divorce.

Nugent believes being a woman in a male-majority industry allows her to have conversations that many men couldn’t. “I have meetings with developers, executives, and other owners and usually guide it to some sort of eternal piece,” she says. “Most guys would just talk projects and numbers. But I can pull off that conversation because I’m a woman. It’s my challenge; it’s kind of fun.”

Through these conversations, two of her business partners have become Christians.

“I could live in a little bubble, in my comfortable Christian community,” Nugent says, “but here I [reach] a little bit of everybody, people I normally wouldn’t share life with. I hear their stories and help them find a home.

“Our buildings are really cool, but at the end of the day, it’s about the people. Jesus gave us community to serve each other.”

Rhythms of Rest

Nugent’s husband, Jack, owns an auto transportation company, is a NASCAR driver, and hunts on the weekends. As they raise their two children and excel in their professions, I expected to find a trace of exhaustion in her voice from the demands of work, life, and family.

Instead, Nugent shared with me a set of simple rhythms of rest, prayer, and dedication to her calling to be a wife, mother, and business leader.

As one of Denver’s most networked women, she turns off her phone every Sunday. “It can wait until Monday,” Nugent says. Her emails are brief, her social media presence is minimal, and she takes vacations with her family over the summers.

And when she considers a less busy life, she simply prays for direction. “Every time I pray about it, I say, ‘God, maybe I’m not supposed to be here. Am I supposed to do something else?’ But each time, God brings in a new relationship with somebody who’s having a tough time. For now, God wants me here.”

She also is committed to both her husband and two kids as well as her “work family.” “I’m on the front end of this ship, closing deals,” she says. “And if we don’t win deals, we can’t provide for all the families here. And so I balance that with, ‘I’d like to be home for dinner.’”

“As a woman in this industry, it’s easy to be soft. I’m not the construction guy’s guy. But I can be totally different because I’m a woman.”

“She really cares about us,” says Justin Hales.

And as Nugent quietly transforms the trades in Denver, the work of her hands is giving light to a new generation of electricians.

This article first appeared in Christianity Today, the first in a new column entitled “The Work of Our Hands.” I’m writing this column with HOPE International’s Chris Horst, with whom I’ve written about about manual labor and have contributed to This Is Our City. The article first appeared under the title “Light for Electricians: How Christians Bring Hope to Business.” 

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Craftsmanship & Manual LaborEconomy

Consumerism: What Do People Really Want?

Editors’ Note: This article is part of the Patheos Public Square on Consumerism Gone Wild. It was first published on patheos.com. 

Perhaps the best response to wealth disparity in America today can be summarized in two words: Karla Nugent.

Karla NugentKarla is the Chief Business Development Officer at Weifield Group Electrical Contracting in Denver. In 2014, she won the Denver Business Journal’s 2014 Corporate Citizen of the year award. Why? Denver’s economy is booming, and as the economy has required more skilled laborers, Weifield has hired more electricians. In the building boom, Karla saw a chance to serve.

Behind Karla’s leadership, Weifield opened up a philanthropic arm that donates to four communities: women & children, head of household, military and “less fortunate.” But they also brought the needs of the community right into their company. She created an apprentice program in partnership with Denver Rescue Mission, Stout Street, and Peer One – local nonprofits that work with the homeless, formerly incarcerated and other at-risk communities.

Weifield hires people coming out of homeless or other at-risk situations to work in a pre-fabrication process. If new trainees can complete the process, Weifield will pay for 100% of their education to become fully certified electricians. Thus far, 43 out of 45 apprentices have made it through the program.  Many have gone from homelessness to making an average of $50,000/yr.

After an in-house graduation ceremony for new electricians, a mother approached Karla in tears and said, “Everybody had given up on my son. But you believed in him. You gave him a new life. Thank you.

Fury or Faithfulness?

Debates of wealth disparity in modern American life can generate a lot of fury.

There’s fury over the 1 percenters. How can CEOs make so much money while the wages of lower and middle class Americans stagnate? Isn’t capital bound to accumulate in the 21st century – unless we levy steep taxes on the wealthy?

There’s fury over plans to redistribute wealth. Haven’t government schemes to redistribute wealth trapped people in the welfare system – and been even less effective when given as aid to developing nations? Who is the government play Robin Hood – stealing from the rich and giving to the poor? Doesn’t it do more harm than good?

There’s fury over wasteful consumption. How can we pay so much for new houses, cars, cable TV plans, and trips to Cancun — while racking up ever more debt? Doesn’t our uncontrolled spending ignore the plight of the poor farmer in Nicaragua or the working single mother in Detroit, just looking for a chance to “make it?”

Much of this fury is understandable. I’ve felt it too. But is there a better way to heal the growing economic divide?

After observing people like Karla, I’ve decided to ask a different question: what do my low-income brothers and sisters really want? When we actually ask the poor what they really need, the answer is resoundingly clear: We want a good job.” 

Jim Clifton, the president of Gallup, says in The Coming Jobs War: “Of the 7 billion people in the world, there are 5 billion adults aged 15 and older. Of these 5 billion, 3 billion tell Gallup they desire a full-time job. Only 1.3 billion actually have a good job” (Gallup defines a good job as one with 30+ hours of work a week with a consistent paycheck from an employer.) Which means that 1.7 billion people are just looking for a good job to support their families. 

When it comes to wealth disparity, the biblical testimony clearly has a central role for generosity (Mk. 12:41-44, Js 1.5, Matt. 5: 45, 7:11; Eph. 5:1, 1 Tim 6:6). God himself is generous. He gives freely to us, and we are to imitate his generosity with our time, skills and financial capital.

But the Bible also places an emphasis on allowing the poor the dignity of working to provide for their own needs. 

Take the Old Testament practice of gleaning (Lev. 19:9-10). First, land owners were to leave the margins of their field unharvested. Second, they were not to pick up whatever fell to the ground. And third, they were to harvest their fields only once. Why? To allow the poor and resident aliens (immigrants) the chance to provide for their families through working the field and collecting enough food to support themselves.

It is not only through charity, but through work, that God had always intended to heal the inequalities of society and provide for the needs of the world.

So what would it look like to do this in modern American life? Let me suggest three ideas:

1. Create space for both generosity and gleaning in your company. Give generously of your profits. All mature Christian business owners I know do this. But also consider a program like Weifield Group’s apprentice program – whereby you reserve a portion of total new hires for the difficult-to-employ. My friend Wes Gardner also does this at Prime Trailer leasing – to the benefit of both the new employees and existing employees, who are energized by a renewed social mission of their company.

2. Teach, trust, give time. This the mantra of Julius Walls, former CEO of Greyston Bakery. Greyston provides the fudge brownies for Ben & Jerry’s Ice Cream and also practices “open hiring.” Applying the concept of the biblical jubilee, Walls’ employees can be hired no matter their background. How can this work to hire ex-cons and former alcoholics? Teach, trust, give time. Teach them to do the job well; trust that they can do it; and give them time. Trust is key. Walls found that he was often the first person to have ever really trusted them. And the results were transformative.

3. Think big. John Coors was born wealthy. Heir to the Coors beer fortune, John has often felt a deep obligation to care for the poor, widow, orphan and foreigner (he has 10 kids , 6 adopted.) After seeing many donation-based schemes to help Africa’s poor collapse, he created 1001 Voices, a private equity fund in South Africa investing in high growth potential businesses in South Africa. Their first investment was in RedSun, a South-African raising processing business. It’s expected to create 3,700 jobs in 18 months, and provide workers with an average salary of $4,916/yr, in a municipality where the average household income per year is $2,625.

I can understand all the fury around modern wealth disparities. But instead of stirring up more online ruckus and partisan blame, let’s ask a different question. What would it look like to follow Karla’s lead and give to others the same gift God has given to us: the gift of work?

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