Generally speaking, most Americans either hate their jobs or are just simply “checked out.” A recent Gallup survey showed that of the 100 million Americans working full-time, 70 million were either “not Engaged employees” or “Actively disengaged.” That means only 30% of Americans were “engaged employees.” What do these categories mean? Gallup defines them as:

Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.
Not Engaged employees are essentially “checked out.” They’re sleepwalking through their workday, putting time – but not energy or passion – into their work.
Actively Disengaged employees aren’t just unhappy at work; they’re busy acting out their unhappiness. Every day, these workers undermine what their engaged coworkers accomplish.

In 2012, 30 percent of American workers were ‘engaged,’ 18 percent were ‘actively disengaged,’ and the majority – 52 percent – were not engaged at all. The bottom line? America’s workers are generally bored or unhappy.

So what has caused such widespread dissatisfaction? Some note that 30-somethings today will be the first generation since the Great Depression to make less than their parents. Timothy Eagan at The New York Times doesn’t think it’s wages, but bosses that are the problem. Most companies tacitly “promote a view that everyone is replaceable” and don’t spend enough time focusing on the strengths of employees, says Eagan. Nor do they allow enough “flex-time.”

Eagan concludes, “Regular praise, opportunity for growth, and the occasional question from a higher-up of a lower-down about how to improve things would go a long way toward getting the checked-out to check back in.”

Though Eagan certainly has a good point here, I think he’s missing something more basic. People long for both creative work and deep sense of purpose. Re-engagement happens when both of these factors are built into a company or organization.

First, creative work happens when there is a deep connection between thought, activity, and relationship. For example, when an author writes a book, she (1) conceives of the book in her mind, (2) does the hard work of actually producing a book and works with a publisher to get it to the shelves, and (3) receives feedback about her book from the audience.

The modern world, however, has aggressively separated thought, activity, and relationship into different categories, and thus different jobs. Many jobs are simply a list of tasks that neither originate in the mind of the worker nor are ever really embraced by the worker. With the advent of the franchise in post-WWII America, millions of jobs became systematized, offering highly specific tasks (predictable products at lower cost) but jobs that don’t care much for the creative input of employees. What became important was the doing – not the thinking. “Thinking” will be left to management. Unfortunately, this kind of separation leaves people quite literally “checked out” from their jobs. They don’t need their minds anymore. Of if they do, they feel not like they’re not challenged or encouraged to engage both thought and activity, mind and body.

Moreover, huge swaths of the American economy are run by workers who have little if any connection to the outcome of their work. They occupy one small step in a global production chain, but never see their product influencing the life of another. The typical example is of a factory – pulling a lever or assembling a table leg hundreds of times a day. Not only is the repetitiveness of the job soul-squelching, but the worker can’t have the satisfaction of seeing the car or table being used by a family – and then hearing how they appreciate the work. Satisfaction at work is found in this third element of work – relationship. We need to see the work of our hands providing a valuable service to a customer. Without this experience – well, we see what we’ve got today – widespread disengagement.

So what can be done? If you lead a company or organization, provide each employee with these three elements of creative work – significant say-so in the work that is to be done (thought), an intentional and significant responsibility to turn the employees own ideas to realities (activity), and intentional interaction between the employee and the actual person who uses the product (relationship).

Second, workers need a deep sense of purpose. Several years ago, Howard Gardener did a study on what constitutes “good work,” that is, not just high job performance ratings, but work that contributes significantly to the communal good. Gardner found three elements were key for good work:

A strong sense of moral commitment to the larger purposes one brings to a job
A professional ethic exemplified by those doing early job training
Lineages of worthy models from the past with whom one identifies in working toward the future.

In Hugh Heclo’s masterful On Thinking Institutionally, he summarizes this model of good work as “being around and identifying with people who model and reinforce one’s appreciation for institutional values.” In short, being in a company of moral purpose, not just high returns, makes for meaningful work.

For example, take Denver Schools of Science and Technology (DSST). Their founder, Bill Kurtz, often speaks of a “values-based culture.” He expects employees and students alike to know school values – courage, curiosity, respect, hard work, etc – and to live them out. In so doing, he has created a culture that does these things well: teachers are committed to the moral purposes of the school (offering an excellent STEM education to inner city students in a context of ethical integrity) and a lofty professional ethic (all new teachers get a month of training in June to introduce them to DSST’s values and expectations).

DSST is consistently one of Denver’s best places to work because employees have a mission (not just a job) and they are willing to commit themselves to the moral good the institution they are a part of.

So, action point? If your company is motivated only by the bottom line, and you’re expecting to motivate employees only with greater compensation packages, you’re in trouble. Especially among Millenials (I’m one of them!). A deep sense of purpose, of accomplish a greater good to which the company or organization is committed is fundamental to employee engagement.

Conclusion: To overcome America’s widespread on-the-job boredom, leaders will need to rethink how their institutions are organized. Jobs descriptions will need to be re-written around two focal points: creative work and moral purpose.

Photo: Office Desk

Discussion Question: Are you “checked out” of your job? Why do you think this is? Or do you have employees who work for you that are disengaged? How can both creative work and a deep sense of purpose change how you organize your department or company?

Theology Work

Volunteering for Justice or Working for Justice?

June 21, 2013

Homelessness, immigration, poverty, access to health care, pollution, sex trafficking, educational reform, mass incarceration – the justice issues of our day are seemingly endless. The good news is that many evangelical churches are not only addressing these issues, but are encouraging their congregations to get involved. But as a whole, churches have adopted very limiting strategies for living out Amos’ (and Martin Luther King’s) cry to “let justice roll on like a river, righteousness like a never-failing stream.” This is what I mean:

Typically churches will address a topic like poverty in a sermon series or at a conference, and afterward they will encourage participants to do one of two things: (1) donate to a local ministry, or (2) volunteer. If pastors can manage to convict hearts of the unacceptable injustices of our world, and that’s a big if, the “ask” is to give money or to go and volunteer once a month cleaning graffiti or packing food boxes.

Now, volunteering through a nonprofit to serve the poor is good. And so is giving money. However, it leaves the other 45 hours of a parishioners work week untouched. On the church level, we’ve largely overlooked the centrality of work for bringing about justice.

Let me illustrate. A classic justice text is found in Micah 6:8: “He has shown you, O man, what is good. And what does the LORD require of you? To act justly and to love mercy and to walk humbly with your God.” Micah, and most of the minor prophets, issue thundering critiques of injustice. But what kind of situations were the prophets addressing? Here are a few examples from Micah:

(1) “Both hands are skilled in doing evil; the ruler demands gifts, the judge accepts bribes, the powerful dictate together what they desire – the all conspire together” (Micah 7:3). Political rules were corrupt, accepting bribes and using power to advance their own interests. What’s the implied call to action? Volunteer through a local organization? Or is it a call for those working in government to maintain the highest ethical standards, never forgetting the weak whom the LORD cares for?

(2) “Am I to forget your ill-gotten treasures, you wicked house, and the short ephah, which is accursed? Shall I acquit a person with dishonest scales, with a bag of false weights?” (Micah 6:10-11). The critique here is of a business culture that has a single bottom line: maximize profit. Dishonest scales and false weights cheat consumers out of a fair price. Again, what’s the action point? For those who work in business, turn from dishonesty, set fair prices, make quality products, and let justice before the LORD drive business practices.

(3) A final example from Micah: “They covet fields and seize them, and houses, and take them. They defraud people of their homes, they defraud them of their inheritance” (Micah 2:2). Here the powerful take the fields and homes of the powerless. Again, I’d ask, how should we best address issues of predatory lending, affordable housing and even homelessness? Should we not first talk to Christians in finance, mortgage, and lending and see if we can’t build practices that get and keep the poor in affordable homes and restrain the temptation to “covet fields and seize them, and houses, and take them?”

The point is simply this: pastors need to shift how they tell their congregations to get involved in justice issues to include both volunteerism and work. Volunteerism is good – America’s civic culture has always been strengthened by volunteers. But at work is where Christians (1) have far more time to address justice issues and (2) are in positions of influence to actually change structural realities.

For example, after a sermon series on immigration, why not encourage small business owners to hire immigrants as a practical way to show concern for the foreigner (Ex. 22:21)? In education reform, can we encourage teachers to spend extra time with students who struggle to read because God wants all young people to be able to read and hear his word? Could we encourage city officials to adopt environmentally friendly policies to care for God’s creation? Couldn’t we even encourage employees at gas stations or fast food restaurants (those without ‘power’) to serve customers as they would serve Christ himself, or be courageous and name the idols that drive unethical practices?

On a practical level, for pastors this means different sermon illustrations. It means different tables in the foyer that, for instance, gather Christian engineers to talk about building a beautiful, environmentally friendly, and community-building neighborhoods. It means publicly praying over your “royal priesthood” and commissioning them to be salt and light in the workplace. It means seeing your congregation not as a crowd of potential volunteers, but as teachers, nurses, construction workers, hotel employees, and marketers who have been called by God to bring about truth, beauty and justice through their vocation.

It means deeply believing James Davison Hunter’s words: “Fidelity to the highest practices of vocation before God is consecrated and in itself transformation in its effects.”

Discussion question: For pastors and ministry leaders, how might “working for justice” versus “volunteering for justice” change your calls to action?

Work

Meaningless jobs?

June 8, 2013

What might Christianity say to those who are “stuck” in entry-level, hourly jobs? What can we say to those organizing clothes at The Gap, steaming espressos at Starbucks, or selling laptops at Best Buy? High ideals are perhaps not hard to find in medicine, law or social work. But what about the rest of us who deliver juice, sit at the front desk, or just find ourselves trying to get by? Are these jobs just “meaningless” ways to earn money, or can there be ways to apply the Christian faith here too?

Two conversations I recently had shine light on this very question. Jim is an architect. Today he designs homes and hospitals with one other partner in Denver. As we grilled out and watched our families play by their apartment pool a week ago, I asked him about his work.

He explained to me that his firm was built on biblical principles. “What do you mean ‘biblical principles?’” I had to ask. He explained that it primarily meant an attitude of genuine service toward their clients. Because they’re driven not only by the bottom line, he’s free to design what his customers genuinely need. He also said it influences how he does his work; buildings are spiritually formative. To that end, he regularly asks, “How will this design influence my client’s day-to-day life?” Besides service and the spiritual dimensions of design, he also accepts projects for nonprofit clients like Colorado Coalition of the Homeless.

“Jim,” I asked, “But what would you say to an entry-level architect that has no influence, and must simply serve the bottom-line in a larger corporation?” Jim replied, “Yes, that was me for several years. I would say find ways to create value. When I was an intern just trying to get my license, I worked in a huge corporation. But when a task was given to me, I found ways to do it with distinction and create value for both my boss and my clients.” The projects given to him turned out better than his boss expected. It was that attitude that gave Jim the reputation and relationships that set the foundation for his firm today.

Jim didn’t change the corporation, but he decided where he did have influence, and started there. His influence had a leavening effect on his small circle of clients and co-workers his first years after college. Jim created value through doing excellent work and serving the needs of others – and eventually his influence grew.

Dave is a bus driver. A dear friend from church and a wise follower of Christ, Dave told me he was laid off from his job of testing car emissions a few years ago. When he left his shop, he took a job driving a bus for special needs children. His new job was highly interpersonal in nature – a vast difference from his previous work. Although it was an unforeseen career move, Dave applied his Christian faith in bold ways.

Over burgers at a recent cookout, he recounted to me, “One day, I spoke to other bus drivers about our jobs. So many people just see this job as a paycheck. But I said to them, ‘When a kid walks onto your bus, each and every one of them is important. They’re not just a paycheck – each of them has a unique story and life. We have a responsibility to greet them with a smile and take care of them.”

“What was their response?” I asked. His jaw dropped, visually showing me the dumfounded responses of the other bus drivers. “They had never thought about that before.”

Dave had influence over the students he saw daily and on the network of other bus drivers he knew. In a job where it was just about getting the route done, he insisted that all people, including children with special needs, are made in the image of God – and through his words and example spoke a shocking gospel to his co-workers. Like Jim, Dave knew he actually did have influence, and he used his influence to speak truth and serve.

So, how should we counsel those who are in “meaningless” jobs? First, decide where you do have influence. Then, give both clients and customers the benefit of work well-done, an ennobling experience fitting for image-bearers, and, most importantly, words of hope.

Discussion question: In what ways have you seen others bring meaning to a “meaningless job?” In what ways have you shared the gospel through your work?

Work

Peace in Your Work

April 20, 2013

The last two weeks have been overwhelming. In addition to my normal job (admissions director), I’ve taken on the task of planning a major 2-day conference. I didn’t fully know what I was getting into. Setting schedules, contacting speakers, arranging technology, coordinating volunteers, planning facilities, writing web content, arranging a live stream, and promotion. Promotion. We’ve contacted, it seems, everybody. And yet, my heart has been restless.

When I fall asleep, I think about the details. When I wake up, I worry if we’ll have a good turnout. My mind has nearly been ruled by this work. When I come home, I feel ashamed that I’m only able to give partial attention to my beautiful wife…and my beautiful family.

This morning, I sat next to my wife (and my one-week old daughter), and said, “You’re going to have to help me with this. I enjoy this work, but I have no Sabbath. Not just on Sunday, but this conference is taking me over. I need boundaries. I need peace.”

She sent me a text message this morning:

My love. You know it’s never really about how hard your work, or how much you get done; it’s about how God chooses to work. ‘Now to Him who is able to do exceeding abundantly beyond all that we ask or think, according to the power that works within us, to him be the glory’ Eph. 3:20.

God has given you good work to do, but work with freedom and peace because he has already won!

This is exactly what I needed to hear. Praise God for godly wives! When the frantic worry creeps in, the worry that I haven’t done enough, or that things won’t turn out – that worry comes from not understanding the gospel. This is what I had missed:

(1) God has already accomplished the great work of salvation on the cross. Peace comes when I realize that the most important work has already been done. I’m free.

(2) God is at work today, in and through my work. The “work under the work”, as Tim Keller calls it, arises when I erroneously believe that it’s only me at work here – me against the world! This is not true. God himself is working in not only planning this conference, but in gathering people and using it to bring about change in hearts. And he is able to do WAY more than I can ask or think or imagine. He is mighty. And He is working today in ways I can’t even imagine.

Christians must plan God into their strategic plans. That is, they must fully trust that He will show up, and that if he doesn’t things won’t work out. No contingency plans, but a deep trust that God is a person who is alive in this world, in human history, and in our lives. “Waiting on the Lord” is a strategy. Perhaps the best strategy.

Jesus himself said we can do nothing apart from him (John 15:5). Surely, we can (and the world does) accomplish all kinds of work without Christ. But nothing of eternal value, nothing that will survive the refiner’s fire (1 Cor. 3:13) will survive if it’s not done with Jesus.

Today, I go back to work. The resurrected Son of Man works alongside me. I have nothing to worry about. I still work hard – and long hours. But I work with a deep peace.

Jeff Haanen

Reengaging America’s Workers

Volunteering for Justice or Working for Justice?

Meaningless jobs?

Peace in Your Work