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It’s one thing to embrace customer service. It’s quite another to live a life of sacrificial service.
Jesus calls his followers to “take up your cross and follow me.” Peter wrote that serving as Christ did will entail suffering (1 Peter 2:21). It’s one thing to follow Christ when things are going well. But, in the words of biblical scholar Bruce Waltke, how many of us would qualify as the “righteous” – those willing to advantage others, even if it means disadvantaging ourselves?
People who commit to sacrificial service of a community through their work are rare. New York Times Columnist David Brooks wrote in his book The Road to Character that the median “narcissism score” has risen in the last two decades. When young people were asked about whether they agree with statements like “I am an extraordinary person,” or “I like to look at my body,” Brooks says, “Ninety-three percent of young people score higher than the middle score just twenty years ago” — they score about 30 percent higher, to be exact.[i] Behind the thin veil of careers with social impact is often the Almighty Self, ever ready to find the perfect mix of social impact, comfortable work hours, and financial reward in “meaningful work.” Especially since the pandemic, I believe the willingness to sacrifice for a cause greater than ourselves is diminishing.[ii] Especially if it costs us.
Yet, meaningful work is found not in success or financial reward, but in sacrificial service. When people struggle to find a cause worth sacrificing for, boredom and meaninglessness tend to creep in. “Far too many people in this country seem to go about only half alive. All their existence is an effort to escape from what they are doing,” writes author and dramatist Dorothy Sayers about how most people view their work. “And the inevitable result of this is a boredom, a lack of purpose, a passivity which eats life away at the heart and a disillusionment which prompts men to ask what life is all about.”[iii]
People need a reason to sacrifice for something beyond themselves. It’s what puts wind in sails, feet on the ground, and energy in a workday. Paradoxically, what we’re really looking for is the right cross to bear, not the best throne from which to rule.
We live in a cultural moment in which there are multiple issues calling for sacrificial work. Take, for example, the growing inequality in American society. In 1989, the Federal Reserve Reports that the bottom 50% held $22 billion in wealth while the top 10% held $1.7 trillion. Fast forward to 2021, and the bottom 50% held $260 billion in wealth while the top 10% swelled to $36 trillion.[iv] To make that clearer, the top 1% of US households has 15 times more wealth than the bottom 50% of households combined.[v] The simmering discontent and anger so prevalent in American society has its root, I believe, in millions of people seeing the wealthy get much wealthier — even in the last 20 years — while their standard of living stagnates or declines.
And yet, some decide that sacrificial love for others trumps personal comfort.
Julie (Sapp) Stone works as an investment director focused on family economic mobility at Gary Community Investments, a philanthropic organization in Denver. Before that she worked at Teach for America, an organization that places talented young teachers in low-income schools. Bright, energetic, connected, and committed, Julie was deeply formed by Catholic social teaching, which motivates her work on behalf of low-income families. When I asked Julie about her commitment to issues around justice, I was surprised to learn it didn’t come from academic study. Rather, it came from growing up at a truck stop on the Wyoming-Nebraska border.
Julie’s grandpa and his brothers were Depression-era survivors who bought a car dealership, which turned into car leasing and eventually into a small truck stop chain headquartered in Omaha, Nebraska. Her dad became the general manager of Sapp Bros. Cheyenne Travel Center, and her mom the store manager. The establishment employed over 100 people between a motel, gas station, restaurant, and store. Julie grew up just a few miles away and started to work in the family business alongside her brother at just age five, picking up trash around the truck stop because of her parent’s pride in their work. As she grew, she waited tables, stocked shelves, and served the truckers. Her dad would famously pause mid-bite while eating in the restaurant to check out a customer after their dinner because “nobody should have to wait to pay.”
“I’ll pound the table in defense of truck drivers. They are an extraordinary community,” Julie says. “They’re hard working, responsible, God fearing, family centered, and make tremendous sacrifices for their work.” Julie pauses, with almost reverence in her voice. “My dad always trusted that I’d be okay at the truck stop, whether he was there or not. Truckers know that their actions reflect on other drivers, which creates a sense of shared responsibility. If there was ever a conflict or a tactless comment, without fail, another driver would step in and sort things out.”
Sapp Bros. was employee-owned, provided full healthcare coverage, and even paid for college tuition, which was practically unheard of in the 1980s. Julie’s parents believed that their job was to lead and serve their employees sacrificially. “I remember one Christmas my dad had it out with corporate. Since the combined portfolio of travel stations didn’t turn a profit that year, there would be no Christmas bonuses,” she recalls. “I watched my mom and dad divide their past and future paychecks to make bonuses happen for the Cheyenne employees.”
Julie believes her parents’ leadership was built on love. “At the end of the day Mom and Dad recognized that each employee was giving of their time and talent to help make our company successful. My parents were genuinely grateful for their people, which explains why so many who were hired on opening day in 1983 were still there when I graduated from college in 2003.”
Julie’s commitment to justice today isn’t abstract. She sees the faces of those who worked for her parents for 30 years in front-line jobs — people of enormous integrity. “I see working families first. They show up for the physical work. They provide services and make products the rest of us rely on, they almost always go unnoticed. These are the families whose sacrifices benefit us all.”[vi]
***
This is an excerpt from my new book Working from the Inside Out: A Brief Guide to Inner Work That Transforms Our Outer World (IVP, 2023). Buy a copy or listen to the audio book today.
[i] David Brooks, The Road to Character (New York: Penguin Random House, 2016).
[ii] See my article: Jeff Haanen, “Where Are All the Workers?” Comment, September 1, 2022, https://comment.org/where-are-all-the-workers/.
[iii] Dorothy Sayers, “Vocation in Work,” quoted in: William C. Placher, Callings: Twenty Centuries of Christian Wisdom on Vocation (Grand Rapids: Eerdmans, 2005).
[iv] See: The Rationale, Ownership Works,https://ownershipworks.org/the-rationale/.
[v] Tommy Beer, “Top 1% of U.S. Households Hold 15 Times More Wealth than Bottom 50% Combined,” Forbes, October 8, 2020, https://www.forbes.com/sites/tommybeer/2020/10/08/top-1-of-us-households-hold-15-times-more-wealth-than-bottom-50-combined/?sh=3067585a5179.
[vi] Candidly, this was my favorite interview in the book. A special thank you to Julie Stone for sharing her story, and for her beautiful revisions.
An Excerpt from Working from the Inside Out
It had been a hard week.
As I got out of the shower, my mind was spinning with the minor defeats of a middle-aged man. The time I lost my temper with my daughters at the dinner table. The day I felt about four inches tall when I was talked down to by somebody with more money and power than me. The crouching sloth I was silently battling when overwhelmed by too much to do and too little motivation. And then that Saturday afternoon on my back patio when I felt a wave of depression sweep over me.
That morning I looked at myself in the foggy mirror. Crow’s feet had set in around my eyes. Gray hairs were sprouting from my sideburns. Alone in the bathroom, I said out loud, “God, when do I really change?”
I had been a Christian for twenty-two years, attended thousands of church services, and led a Christian organization, yet that day the promise of being conformed to the image of Christ had never felt so remote. Change, I’ve found the hard way, is elusive. Real, interior transformation—or what the New Testament simply calls abundant life—is the promise of the Christian gospel (John 10:10). And yet we struggle through addiction, broken relationships, and moral failures time and time again.
And it’s not just a problem for Christian leaders blazing back to earth after a fall from grace. It’s all of us. “Trying harder next time” seems to make it even worse.
To become good—actually, thoroughly good—feels like grasping smoke on a windy day.
As I pass my fortieth birthday, one question sits behind every other question in my life: Who am I becoming? That is often followed by another: Can I really change?”
HOW WE CHANGE
“To be honest, I’ve become adept at finding new ways to say I’ll change but then remaining stuck. The habits of sin—or even just the habits of our culture—have a way of reemerging like an unwanted trick birthday candle.
So, how do we change? Unfortunately, reading a book alone won’t do it. This is sad news for an author. But I’ve come to believe that reading alone won’t lead to real interior transformation. Think about your experience reading this book. Likely, it’s before bed, after a hard day, or consumed in snippets on vacation or between sittings. Once you close the book—even if it’s a self-help bestseller—you’re still surrounded by anxieties, responsibilities, media, family, coworkers, and a thousand other noisy influences. It’s not that books can’t change you. I believe they can, but they rarely do so in isolation from the rest of life.
How about getting more schooling? I’m a big believer in education, but many of our educational systems have largely adopted a narrow, heady version of change. Read a book, write a paper, take a quiz, then you’ll change. And yet, in higher education or in high school, the curriculum that really changes people are the unwritten values and norms of a school—not just what the syllabus says.
Most churches—at least word-centered Protestant churches—are similar. Though rarely stated, the unwritten message tends to be that the right combination of church attendance, music, and preaching will finally bring about the wholeness we desire. And yet, at least in my family, the van ride home from church often looks more like Chernobyl than the Garden of Eden. Some mysterious pattern of emotion, experience, and habit short-circuits even the most powerful experiences of God from creating real moral formation. I believe church is central to change, but we need to rethink what experiences actually lead to genuine Christian formation.
After researching the topic for years, I’ve discovered that trying to understand the way people change can leave you drowning in a quicksand of information: psychology, history, literature, sociology, andragogy, educational studies, history, theology, neuroscience, economics, current events, anthropology, sociology, philosophy—the author of Ecclesiastes wasn’t wrong when he wrote, “Of making many books there is no end, and much study wearies the body” (Ecclesiastes 12:12).
And yet, here we are, limping along. We’re ever hoping things will get better, looking for salvation in every job offer, relationship, or vacation, yet feeling the subtle weight of encrusted sin, unhealthy habits, fractured relationships, and unmet dreams. If we really want to live a life that is truly healthy from the inside out, what kind of experiences might lead to real growth?
Unfortunately, I can’t answer that question fully. I, too, am just learning. But I have a working theory I want to explore with you in this chapter:
Formation begins when an individual self-identifies a problem, need, or point of suffering and then joins a high-commitment community. The community is formed by an emotional and relational context of genuine vulnerability, bound together by a common story or universal history, and defined by a set of shared habits and practices.
Over time, change is solidified by a deeper engagement of ideas and concepts discussed in community that affirm the story; a broader relational network that exposes learners to new emotions, stories, ideas, habits, and practices; significant work, which the learner is called to perform using new skills and knowledge; and public recognition for accomplishment, which shapes the learner’s identity.
Long-term change happens when the learner chooses to grow in self-awareness and cultivate new spiritual disciplines, which open the soul to the transformative power of the Holy Spirit.That’s a mouthful. Let’s take each of these movements one by one.
This is an excerpt from chapter 8 in Working from the Inside Out: A Brief Guide to Inner Work That Transforms Our Outer World. You can buy the paperback or audiobook wherever books are sold.
Hey Friends,
Today we launch the audio book, narrated by yours truly, of Working from the Inside Out. As a big thank you for your support (and patience with my erratic posting on this blog), I’d like to offer the first four people who read this post a FREE copy of the audio book on Audible.
THE AUDIOBOOK IS:
Working from the Inside Out: A Brief Guide to Inner Work That Transforms Our Outer World
YOUR DOWNLOAD CODE(S):
6MXTKU7GNWL3
PLB3C1RHEJW4
UXC0EFVYWAR3
XPSNZU30Q158
Note: Each code is one-time-use.
HOW TO REDEEM:
Your free audiobook(s) can be enjoyed via Audiobooks.com. Existing Audiobooks.com account holders can visit their My Account page to redeem, while new listeners can follow the below instructions.
| 1 | Visit www.audiobooks.com/promo |
| 2 | Input your promo code and hit “apply” |
| 3 | Continue creating your FREE account and then hit “Start Listening” |
| 4 | Download the free Audiobooks.com app for Apple or Android devices (see below for links), or listen on your desktop through Audiobooks.com |
| 5 | Login and start listening! Your free audiobook(s) will be waiting for you in the My Books section |
Thanks again to you all! I look forward to hearing your thoughts on the audio book! If you think of it, leave a review on audible!
Jeff
PS. I’ll update this blog post as soon as I hear from you that all four free audible books are claimed.
God is working, I believe, “from the inside out.”
Big day! Today InterVarsity Press is publishing my second book: Working from the Inside Out: A Brief Guide to Inner Work That Transforms Our Outer World.
The book comes from my 10 years of experience leading Denver Institute for Faith & Work and the deepening conviction that “faith and work” is not first about impact, success, or even a way to advance the Gospel in the world—it’s about who we’re becoming in the process of our working lives.
The idea of the book is to give us a place to start this journey of living in a relationship with God in all areas of life. First, I believe we need to focus not on the world’s problems but on our own hearts and minds, seeking deep spiritual and emotional health and theological truth. Second, inner transformation impacts our core relationships and work. And finally, I believe we’re called to engage culture not as conquerors, but as sacrificial servants. God is healing the world first through our interior life, second through our exterior life, and third through our civic life.
What’s the book’s unique value?
● It’s a great intro on faith and work. Not sure where to start on all things faith, work, and culture? Here’s a good starting point.
● It’s blessedly brief. We’re all busy! This book has 10 brief chapters you could get through in a sitting or two.
● It offers a simple model for integrating faith and work. The book simplifies an otherwise esoteric and complex subject through five principles.
● It’s written for any believer. The book isn’t targeted exclusively to business leaders or professionals. It’s for any believer, from maintenance technicians to journalists to teachers to recent graduates to managers.
● It has 50+ stories and examples. The book is chock-full of examples, from working in restaurants and manufacturing to selling used cars and caring for patients.
● It’s holistic. The gospel changes all of our lives—our hearts, the way we think, our relationships, the work we do, and how we engage with the needs of the world. This book is a simple, brief introduction to whole-life discipleship.
Also, a couple bonus points: I’m personally narrating the audio version so readers can hear directly from me—about all the mistakes I’m hoping others can learn from! And all future royalties will be donated to Denver Institute, so sales will help to spur on the faith and work movement.
You can grab a copy today: https://rb.gy/smc90x
And I narrated the audio book(myself!), which will be available on December 19. https://lnkd.in/guqWrGZA
Not ready to buy yet? Here’s an excerpt: https://lnkd.in/gZm8BtzQ
For a 20% discount (from Oct 1 through February), put in the code IVPHAANEN at check out at Intervarsity Press.
What are people saying about Working from the Inside Out?
“Jeff Haanen is one of the foremost thought leaders of this generation on the topic of faith and work. In Working from the Inside Out, Jeff provides anecdotal and prescriptive insights that will inspire and move you to action. Jeff’s wisdom and perception are profound in helping readers bridge the sacred/secular divide. This book helps you understand how your work can serve as the most valuable tool Christians have to make a difference in the world. However, we must change internally before we can change the external world.”
David Stidham, Vice President of Business Affairs and General Counsel for The Chosen
“I can’t wait to give this book to some important people in my life! As the title suggests, Jeff Haanen’s most valuable contribution is his focus on our inner spiritual life and the promise that a life attuned to the hope, love, and grace of the gospel changes us. Work is a crucible; it forms and shapes us—for better or for worse. Jeff’s five guiding principles (seek deep spiritual health, think theologically, embrace relationships, create good work, and serve others), developed and tested during his decade with Denver Institute for Faith & Work, offer a way toward work forming us ‘for better.’ Read with friends; take this journey together.”
Katherine Leary Alsdorf, Founding Director of Redeemer Presbyterian Church’s Center for Faith & Work
“You don’t need this book—if you love your job, live a balanced life, can’t wait to get up in the morning, and feel content in your relationships with people and God. If not, consider this collection of deep wisdom from an expert in the crucial, but often ignored, intersection of faith and work.” Philip Yancey, Coauthor of Fearfully and Wonderfully: The Marvel of Bearing God’s Image and Where the Light Fell: A Memoir
“I cannot tell you what a blessing this book is. I cannot wait to be able to share this with others. The wisdom and guidance in this book is what I wish I would have had when I was graduating college and starting my career and starting out as a young professional. It is also the book that I, as a more seasoned business leader and fledgling entrepreneur, need to cut through the hardened layers that can calcify the soul. With every turn of the page, another piece was chiseled off, providing a fresh reminder for me of the calling I have as a Christian in the work God entrusted to me. I’ve been challenged, convicted, and blessed.”
– Josh Rogers, Head of Operations, Leif
Free Study Guide
Considering reading the book with a group? Here’s a free study guide anybody can download, thanks to our friends at Denver Institute: DenverInstitute.org/Working-From-the-Inside-Out. The guide is a great resource for church small groups discussing the book.
Can it broaden its appeal beyond evangelicals in high-status professions?
Say it’s Thursday evening, and you sit down on your couch after dinner. Just before flipping on the TV, you pause, breathe, close your eyes, and reflect for a moment about your workday.
What do you feel? Do you have a sense of being anxious and overwhelmed? Of satisfaction and accomplish- ment? Of exhaustion or frustration from interacting with a coworker? Or does your mind blank out, avoiding thoughts of work altogether?
For some, perhaps, the wheel of ambition is still turning, and instead of watching Netflix you decide to flip open your laptop and keep working until bed. If that description fits, you might be what Andrew Lynn calls a “creative class evangelical.”
Lynn, a University of Virginia sociologist, is the author of Saving the Protestant Ethic: Creative Class Evangelicalism and the Crisis of Work. In the book, he surveys both this history and the current state of what some call the faith and work movement, which he describes as a “highly organized and well-resourced effort to renegotiate creative-class evangelicalism’s place and relation to power within the institutions and social structures that make up American society today.”
Lynn argues that the contemporary faith and work movement arose principally to meet the needs of a narrow niche of Christians: highly educated evangelicals seeking meaning in their work and a place within an increasingly secular culture. Beginning in the 1980s, as evangelicals attained college degrees and entered the knowledge economy in greater numbers than ever before, there was increasing talk of closing the “Sunday to Monday gap.” Rejecting the notion that work is merely a moneymaking necessity, a rising cohort of evangelical professionals wanted to make theological sense of their newfound success.
HOW WE GOT HERE IS ITS OWN INTERESTing tale, which begins with fundamentalism after the Civil War. When John Nelson Darby published the Scofield Reference Bible in 1909, a frantic concern for eschatology and saving souls took hold. Funding soul-saving ministries became a top priority, and work was simply a way to supply these funds, which, in the words of one writer, needed to be “exchanged” into the “current coin of heaven.”
Later evangelical leaders like Billy Graham abandoned many elements of this earlier funda- mentalism. But the remaining network of Bible institutes, summer camps, media outlets, and para- church ministries still focused on spiritual rather than earthly labors. Echoes of this mindset can be heard in Rick Warren’s 2002 book The Purpose Driven Life, which states, “The consequences of your mission will last forever. The consequences of your job will not.”
Along the way, however, several prominent Christian business leaders began wondering whether their actual work mattered to God, not just the money they made from it. As the inventor and engineer R. G. LeTourneau said at a Chris- tian Laymen’s Crusade in 1941, “We are going to sell laymen the idea that they are going to work for Jesus Christ seven days a week or not callthemselves Christians.” Subsequent decades saw the advent of organizations like the Full Gospel Business Men’s Fellowship International (1952), Laity Lodge (1961) and Fellowship of Companies for Christ International (1977). By the 1980s and 1990s, dozens more had been founded.
And from the mid-1980s to the mid-2010s, an explosion of books, conferences, and funders fueled a wave of Christians claiming that work itself—not just soul-saving—was import- ant to God. Out of this movement arose four frameworks for understanding how Christianity ought to influence our work. As Lynn describes them, each was embodied in a dis- tinct group.
The first was the evangelists, for whom faith at work prin- cipally meant workplace evangelism. Second were the achiev- ers. Prominent business figures like J. C. Penney and Henry Parsons Crowell, the owner of Quaker Oats, popularized the idea that business itself was endowed with spiritual value. Notions of “stewardship” and God’s “ownership” reframed work as an arena of holy influence.
The third group, which represents the most common framework within evangelicalism today, consisted of the inte- grators of faith and work. Thinkers like Dorothy Sayers and lesser-known figures like Marquette University professor David Moberg reminded evangelicals that being made in God’s image means being made in the image of a Maker. Work is valu- able simply because God works—and calls us to do likewise.
Lynn also identifies a final group of activists, who called for Christians to pursue the common good through their jobs. Their ranks were smaller than those of the integrators, in part because some evangelicals were skeptical of calls to view work as an engine of advocacy or social change.
But the integrators mainly benefited from larger trends in demographics. As more evangelicals earned college degrees and entered the knowledge economy during the 1970s and early 1980s, they were receptive to messages that affirmed their work as a form of service to God and neighbor.
And yet, whose work were we talking about?
Lynn notes that two groups were often over- looked in faith-and-work conversations: women and blue-collar laborers. It was business leaders, on the whole, who were credited with breaking down the sacred-secular divide, and attendees at faith and work conferences tended to be male, white, and college educated. Over time, the lan- guage of “calling ” and “vocation” became attached to entrepreneurs, lawyers, and other “creative” or high-status professionals.
Lynn also faults the faith and work movement for being too susceptible to influence from the polit- ical Right. He argues that organizations like the Acton Institute, the Kern Foundation, and the Insti- tute for Faith, Work & Economics baptized laissez faire capitalism, channeled evangelicals away from progressive causes, and even “lowered the ethical floor” of what qualifies as “dignified labor.”
But the movement largely succeeded in shifting evangelicals from postures of cultural separatism and embattlement toward a spirit of stewardship and production. Buttressed by Dutch theologian and statesmen Abraham Kuyper’s theology of public engagement, leaders like the late Tim Keller and his ministry’s Center for Faith & Work promoted this shift. D. Michael Lindsay’s 2007 book Faith in the Halls of Power highlighted evangelical involvement in the upper reaches of media, business, government, entertainment, and higher education.
LYNN ACKNOWLEDGES THAT FAITH-AND-work conversations face an uphill climb in an era of growing distrust for institutions. In such a climate, he writes, “inner-worldly asceticism mobilizing zealous participation in secular institutions appears to be a tough sell.” The problem is especially acute for Christians who work at the lower levels of these institutions and have little power to change them.
Alongside the risks of resistance or indifference goes perhaps an even greater risk: the lure of cultural accommodation. Lynn wonders whether the faith and work movement might serve as its own “gravedigger” as it “shuttles evangelicals from subcultural institutions centered on evangelical distinctives into full admission within mainstream societal institutions.” There’s a historical warning here: In the latter half of the 20th century, mainline churches were full of educated elites who enjoyed leadership roles across society, but this didn’t spur revival within those churches. It would be a shame to watch the faith and work movement launch believers into positions of leadership, only to see them changed by the world rather than changing it for Christ.
Despite these warnings, however, I remain hopeful for the faith and work movement. Chris- tians will keep working, and they’ll keep asking what their faith means for their work. And yet, as someone deeply involved in this movement, I have three suggestions.
First, knowledge-class evangelicals should commit to using their power for the vulnerable, not only in society at large but also within their own workplaces. And they should give greater weight to the concerns of organized labor. Evangelicals could work to rediscover Catholic social teaching on this topic, or at least remember the days when Wesleyans, Free Methodists, and Salvation Army groups championed the rights of workers.
Second, continuing to affirm that work matters to God, we should recognize the extent to which workers are feeling anxious, stressed, and bur- dened. The faith and work movement has been geared toward power and cultural influence, but the future of the movement, I believe, will be rooted in spiritual formation. Work is not only about suc- cess, influence, or even gospel impact—it’s about who we’re becoming as followers of Christ. Indeed, Puritans like John Cotton, who helped shape the Protestant work ethic, warned that making one’s labor “the chiefest good” would only lead to selfish materialism. Lynn (and others) are right to regard a spiritual vibrancy as the foundation not just for work but for all of life.
Finally, the future of the faith and work move- ment depends on deeper rootedness in local church communities. Lynn helpfully points out that non-Anglo churches have excelled at creating communal bonds and “collective identities that resist some of the excessive pulls of capitalism and careerism.” Indeed, one historic distinctive of the Protestant ethic is congregations that provide ref- uge and solidarity to workers facing dangerous con- ditions, punishing demands, or economic volatility. At its best, Lynn remarks, the church draws people “toward forms of social relations not determined by status, wealth, or achievement.” What would it look like to center our identities on our local congrega- tions rather than our professional titles?
In sum, building a faith and work movement that appeals to a broader swath of Christians means a renewed emphasis on justice, spiritual formation, and the church. Perhaps, then, we can sit on our couches after a long day, close our eyes, and breathe in the lasting peace of knowing we have spent a day simply working with God.
This book review was first published in the December 2023 print issue of Christianity Today.
At some point in our entrepreneurial journeys, we need to not only ask What am I accomplishing? but instead Who am I becoming?
I spent 10 years building an organization I truly loved, from the early founding days in an office by myself to an exit and transition to new executive leadership. After I was finished, I realized, however, that the journey took an emotional toll. The process of entrepreneurship had changed me emotionally and spiritually.
As I shared my story with friends and other founders – and listened to theirs – I found that entrepreneurs often experience four phases in our spiritual and emotional journeys.
The first phase is the launch. This is fun. Entrepreneurship at its inception is filled with casting vision, convening investors, building a product, growing a team, iterating a prototype, raising capital, and seeing your dream become a reality. Customers, employees, revenue all materialize, it feels, from an entrepreneur’s wild idea. The overriding emotion here is exhilaration.
The second phase is trial. This is much harder than I thought. Now the entrepreneur experiences real difficulty. The product line doesn’t fly; capital begins to dry up; employees quit; investors start pressing for outcomes. At this point, the entrepreneur doubles down and works twice as hard. Stress becomes as normal as breathing, and many times it’s here that entrepreneurs develop unhealthy habits to cope. The overriding emotion now is anxiety.
The third phase is divergence. Can I really keep this up? At this point, the organization has reached some kind of scale, and many entrepreneurs experience a divergence between their external and internal lives. Externally, they project confidence to investors, employees, and customers. “We can do it!” they say. We have to. Internally, however, they face real doubt. They’re not sure if the company will survive. And though their community has placed the entrepreneur on a social pedestal, they now seriously doubt their own gifting. They genuinely wonder if they can make the transition from Founder/Entrepreneur to CEO/Manager. And they feel trapped because they’ve made promises that they now must keep, though they don’t know if they can.
This phase is the most dangerous because here the entrepreneur gets used to being two different people: the confident, risk-taking, leader in the spotlight, and the chaotic, uncertain, stressed, frustrated, even fearful individual who wakes up at 4:00 a.m. solving problems. Sometimes entrepreneurs here start to believe their own legend and disconnect from reality. This is when friendships and family relationships begin to suffer. They also can be drawn into the face-paced speed of entrepreneurship, and find it difficult, if not impossible, to slow down, rest, and truly pay attention to others. The emotion in the divergence phase is doubt. Not far behind is often shame, knowing there’s now duplicity buried in their character.
The fourth phase is reckoning. Who am I becoming? is the question that quietly rumbles under the surface. Generally, before or during an exit (deciding to sell the business), the question of burnout arises. They look for a way out. After putting so much into their business, they often ask daunting questions. What have I sacrificed? What habits have I developed? What is worth it? Did I demand too much from others? Will they love me when I’m gone? Who have I become?
Externally, people wonder why the now-wealthy entrepreneurs who’ve sold their businesses aren’t ecstatic. They lived the entrepreneurial dream. But internally, they often feel lost. Am I now better off than when I started? What will I do next? Who am I if I’m not leading this business?
Our work forms us – and deforms us. Of course, not all entrepreneurs experience these four phases. But I’d argue most do. We might ask ourselves: How might a relationship with God influence the emotional and spiritual journeys of entrepreneurs? And secondly, What practices might help entrepreneurs lead more emotionally and spiritually healthy work lives?
But for now, we need to acknowledge that entrepreneurs don’t just change the world; they themselves are being changed by the world around them. This move toward self-awareness is the first step toward living healthier emotional and spiritual lives as entrepreneurs.
This post first appeared at the Center for Faithful Business at Seattle Pacific University.
How Businesses Can Take Meaningful Action on Forced Labor Through Greater Supply-Chain Transparency
My coffee cup sits next to my glowing laptop, steaming. My iPhone sits on a paper task list. I splurge today and get a mocha. Wearing a black vest, blue zip-up pullover, jeans, and sneakers and feeling comfortable, warm, and well-fed on a rainy day, I wonder for just a moment: Where exactly did all these comforts come from?
It’s disturbing to find out that each of these rich-country comforts I so often enjoy—coffee, chocolate, rechargeable batteries in smartphones, and the cotton in my clothes—has been implicated in using forced labor somewhere in a long, complicated, and oftentimes opaque supply chain.
When I hear the phrase “supply chain,” I think of the inconvenience of sold-out toilet paper at the beginning of the pandemic. Sometimes I think of container ships coming from China, bringing untold numbers of widgets to American shores.
What I rarely consider, however, are the questions surrounding supply-chain transparency. How responsible am I for using and enjoying a product that well may have been made by a modern-day slave? And how would I even know if this was the case? And what can business do about it?
Forced Labor Is a Problem for Everyone, Including Business
Forced labor is hauntingly common in the modern world. Matt Friedman, CEO of the Mekong Club, a Hong Kong–based organization, works with a range of businesses and partners to prevent modern slavery within their supply chains. Friedman notes that in 2011, the United Nations estimated that the number of people in modern slavery was 21 million. The new revised figure that recently came out in November 2022 is 50 million. This increase resulted from better data and more people falling prey to trafficking during the pandemic.
When I hear the word “slavery,” I often think about transatlantic chattel slavery from the 16th to 18th centuries. Yet today, slavery wears a different mask. Friedman painted a picture for me of how a worker is first deceived into, and then trapped in, forced labor.
Imagine you’re a Nepalese man who earns $50 per month. A recruiter says you can make $250 per month working in a factory in Malaysia. You say, “Great—where do I sign up?” He says the process costs $1,500, but he’ll lend you the money to make it happen. The rough calculations still make sense.
But once you get to Malaysia, you sign an employment contract you can’t read, you earn $125 per month rather than $250, and your debt actually is $3,000. After working for a year, you realize your debt is only growing with interest, and you ask to go home. But your manager confiscates your passport and says you must keep working until you’ve paid off your debt. If you go to the local police, it’s your word against the company’s. Hope turns to despair, and you’ve become a modern-day slave.
Sometimes these workers’ conditions look like a cobalt mine in the Democratic Republic of the Congo, the topic of Siddharth Kara’s book Cobalt Red: How the Blood of the Congo Powers Our Lives. Sometimes people are trafficked through wide-ranging criminal networks moving them from Latin America to the United States. Other times, forced labor is even state sponsored, as in the case of the estimated 100,000 Uyghurs in western China reported by the US Department of Labor.
What’s clear is that the practice persists because it’s so profitable. Human trafficking and forced labor are second only to drug trafficking in profitability. The US Department of Homeland Security estimates forced labor makes about $150 billion in annual profit. And on a pound-to-pound basis, humans are often far more valuable than drugs. Ashleigh Chapman, founder of the Alliance for Freedom, Restoration, and Justice, says, “[Somebody] can sell a drug or a weapon only once. . . But [you] can sell a child 20 times a night.”
Despite widespread condemnation of modern slavery from governments and civic leaders across the world, forced labor is growing, not shrinking. And though it’s obviously a human rights issue, highlighted by everyone from the United Nations to International Justice Mission, it’s a huge problem for business, for at least three reasons.
First, if a large business is found to have forced labor somewhere in its supply chain, that can crush the brand’s reputation, especially given that 83 percent of socially conscious young consumers say they want to support brands that align with their beliefs. If you sell clothes and, say, the French government files a lawsuit against you for committing “crimes against humanity” by using cotton made by slaves, needless to say, you have a big public relations problem on your hands.
Second, if forced labor or human trafficking is found in your supply chain, it can be hugely expensive. Australia’s Westpac, one of the country’s largest banks, was hit with a $578 million fine for enabling payments between known child sex offenders. Governments are holding companies accountable for not only whose payments they process but also whom they hire and purchase from.
Third, government regulation against forced labor is ramping up across the world. The US is cracking down on child labor and passing legislation on supply-chain transparency and human trafficking. Australia, Britain, Canada, France, and Germany have strict legislation regarding forced labor and supply chains. Clean and transparent supply chains are necessary to doing business with Europe and the wealthy West. Conversely, US Customs and Border Protection can seize a shipment if there is forced labor at any stage of its supply chain.
Yet supply chains can be anything but transparent. Say you’re Microsoft, and you have 58,000 suppliers. How would you know if any of them used forced labor? Or say you’re a college student launching a fulfilled-by-Amazon e-commerce business. How would you know which of the goods you purchased on Alibaba were made by modern-day slaves?
Investing in Supply-Chain Transparency
“I’m descending through a cloud layer to reveal the city of Marawi, Philippines. . . . The crew of 11 under my command is tired from night after night of combat missions,” remembers Wes Lyons, a general partner at Eagle Venture Fund and former Navy officer. “The radio crackles with our tasking for the day: ‘. . . ISIS . . . children . . . bait for an ambush . . . find them before it’s too late.’”
Lyons became passionate about combating human trafficking after a harrowing experience hunting ISIS in the US military and seeing firsthand how the vulnerable are exploited globally. After his experience in the armed forces, he sought ways to combat forced labor and human trafficking through investing in scalable, sustainable solutions. One such solution is Evidencity, a “Knowledge as a Service” provider that “seeks the truth about your network of professional relationships: customers, suppliers, or vendors.”
Samuel Logan, CEO of Evidencity, worked in the 2000s as a journalist specializing in black-market economics. He wrote stories about coyotes moving immigrants to the US, drug dealers shipping cocaine via plane to the Caribbean, and secret networks in northern Mexico trafficking people in manufacturing. “Illicit economic actors overlap with licit economic activities,” Logan told me in an interview. “Say you have a 20 foot semi-truck, the last 5 feet are golf balls and the other 15 feet are human cargo. The company controls the trailer, but the truck is loaded by a subcontractor. The only person that knows about the people is the guy running the loading dock at 3am.” Rooting out forced labor, Logan came to see, would require a hybrid approach, combining data and on-the-ground investigation to find out what was going on.
Logan says there are three options for understanding whether there’s forced labor in your supply chain. The first is a tool such as Sourcemap, a supply-chain mapping software. Yet the challenge here is that since companies self-report, not all the information may be entirely accurate. The second option is a big data solution. Upload an entire supply-chain spreadsheet, and tools such as AI can highlight areas of risk, principally by region. So if you have 30 suppliers in Bangalore, India, big data will tell you where to look, but not how.
Third, and this how Evidencity works, is a hybrid solution that combines big data and a boots-on-the-ground approach. Say you’re a golf products supply company in Mexico with 1,000 suppliers. By monitoring criminal watch lists, derogatory social media posts, and sanctions and using other tools, you can narrow down that list to 120 flagged suppliers. Evidencity has a suite of products that, depending on the customer, takes a list anywhere from a basic review to a deep dive. From there, Evidencity takes a consultative approach, and, leveraging networks in 88 countries, it can find investigators to get offline information about potential practices involving human trafficking or forced labor.
Businesses can also use other tools to address forced labor and human trafficking. Investors can use broad tools such as World Wide Generation, which collects data on companies that track with UN Sustainable Development Goals, of which sustainable supply chains are one part. Companies can hire businesses such as Arena CX, a platform for business process outsourcing that provides alternative jobs for people in areas most susceptible to forced labor. The Mekong Club has worked with partners to innovate tools such as DiginexLUMEN, which helps companies collect standardized and comparable information about working conditions through anonymous surveys.
Businesses now have a suite of options to shed light on their supply chains, as well as a practical ethical and financial reason to do so.
Taking Action
“The first question I get,” Lyons told me, “is ‘what can I do?’” Most—including me—want to know practically how they can address forced labor in their supply chains.”
The first action step we can take is building awareness. “You cannot address an issue you don’t understand,” says Logan. Fortunately, there is a wealth of resources to help you better understand the issue. You can learn about the types of goods child labor produces and which fast-fashion trends depend on forced labor. You can learn how many slaves work for you and which products you purchase likely depend on modern slave labor. You can read books such as Where Were You? A Profile of Modern Slavery and listen to podcasts about reforming systems of care, identifying slaves in everyday life, building multisector partnerships, and advocating change. Education is the beginning of change.
The second step is pursuing vocation, or taking action right where you live and work. Vocation suggests that we can’t do everything, but we can do something. And that something is right in front of us. Take, for example, Kurt Johnson. Johnson is CEO and founder of FreightPOP, a software startup for shipping and transportation management. Because the majority of trafficking goes through trucking, Johnson and his investors at Eagle Venture Fund saw an opportunity. Being at a crucial nexus in the supply chain, Johnson decided to display on FreightPOP the truckers who had received training from Truckers Against Trafficking, a group that educates and equips truckers to recognize and report human trafficking. “Would you like to show your customers which truckers have been through this training? All things being equal, they may pick your company to ship their products,” Johnson told me in an interview. Johnson found one small area where he could make a change, and he took action.
Of course, few people actually work in supply-chain logistics. But if you’re a teacher, you can educate students about human trafficking. If you’re a nurse, you can learn to see the signs of human trafficking in hospitals. If you work in HR, you can hire an engineer who has survived human trafficking. If you attend a church, you can host a study on the topic and how your church can address the need. Vocation is a summons to respond to a call to love your neighbor wherever you are and whatever your field of work.
Finally, invest in change. Sometimes, this may include divesting yourself of public equities or businesses profiting from forced labor in, say, the solar panel supply chain. Other times, it may mean investing in for-profit businesses committed to designing market-ready solutions for eradicating forced labor from supply chains. By investing time, charitable capital, investment capital, and influence, businesses can take meaningful action on forced labor through greater supply-chain transparency.
Linked Together
Martin Luther King Jr. once wrote, “We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly affects all indirectly.”
Am I responsible for the products I consume, the supply chains that bring them to me, and the people’s lives affected along the way? As I sip coffee, wear comfortable clothes, and type on my laptop, I cannot help but think that the global economy has linked us all together in a common fabric of a single, human story.
We are buyers and sellers, employers and employees, suppliers and purchasers—but most fundamentally, brothers and sisters who all yearn to breathe free.
This article first appeared at Eagle Venture Funds.
A Model for Christian Investors
“You know that those who are regarded as rulers of the Gentiles lord it over them, and their high officials exercise authority over them. Not so with you. Instead, whoever wants to become great among you must be your servant, and whoever wants to be first must be slave of all. For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.”
-Mark 10:42-45
Investing for the majority of Christians is a puzzle for at least two reasons.
First, investing is incredibly de-personalized. How many of us have actually gone into our 401(k)s or IRAs, looked at what mutual funds we own, then taken the additional step to research those fund’s top ten holdings – and then learned something about the companies we actually own a share in? In my experience, almost nobody. For everyday investors, most simply want to put the quarter in the vending machine, press “buy,” and get a bigger coin back out. In a heavily financialized economy, investing is complex and veiled under layers of lingo, financial instruments, and specialized professionals. Seeing an investment as caring for a group of people operating a business never crosses our minds.
Second, most of us feel powerless. With total investable assets in the US at an estimated $42.1 trillion – which are often controlled by mammoth institutions like Vanguard, Blackrock or sovereign wealth funds – what impact can my widow’s mite tucked away for retirement really have? Wall Street is a powerful system that is beyond our control; even many” powerful” asset managers feel powerless, ever at the whim of market forces and corporate titans that seem almost trans-human.
And yet, most of us don’t feel completely powerless when we go to work and engage in business. Business is a set of human relationships between investors, management, employees, and customers that most of us do have some say-so over. We can’t – and shouldn’t – wash our hands of responsibility for why, how and what we do working in a business; can the Christian really claim that the provision of capital for that same business doesn’t also carry at least some moral responsibility?
If investing is simply ownership over a share of a business, Christians might say that we’d prefer to both invest in and work in businesses that better reflect the kingdom of God rather than the kingdoms of this world. This tricky business because, of course, every business we invest in is a mix of good and evil, sinners and saints, redemptive products and depraved practices. No business (like no person) is perfectly, fully situated in the kingdom of light or the kingdom of darkness.
Yet I believe the New Testament gives us a way to understand what kinds of business better reflect (though not completely embody) God’s will for human relationships, business, and investing. The key, I believe, is wrapped up in a single idea: power.
Upside-Down Investing
It’s been said that all models are wrong, but some are useful. This one is no different. However, I believe we can contrast business and investing activities that function in two different paradigms: the kingdom of the world versus the kingdom of God. One is characterized by power accumulated; the other, by power given.
In this world of business, investors exercise power over managers, managers wield power over employees, and employees have power over customers. Simply put, “the rulers of the Gentiles lord it over them, and their high officials exercise authority over them.” It’s the way the world functions. Those with the most money exercise power over those with the least. In the ancient near east they were called “Benefactors.” Today, we’d simply call them investors.
Yet over all of these people, another Power seems to be at work. Sometimes the power is “money,” or “the market,” or a corporation that is so large no one human can control it. They are nameless, faceless powers that seem to be controlling even the lives of the powerful men and women.
The New Testament can be shifty speaking about these powers. They’re sometimes called principalities, thrones, or authorities. Some see a hierarchy of angels and demons. Others see them as powerful institutions. But what’s clear is that they wield enormous control over human affairs, they’re generally associated with darkness, and Christ “disarmed” and “subjected” them through his death and resurrection (Romans 8:38, Colossians 2:15, Ephesians 6:12, 1 Peter 3:22). And they’re invisible. You can’t see the “powers,” but something certainly seems to be “there.”
As it relates to the economy, those inside this system tend toward power-seeking and using others to gain more power. Investors extract money from companies, management uses labor for profit goals, and employees manipulate the desires of customers, ultimately decreasing their freedom and agency. Dominance of others and fear of losing power characterize this economy.
It should be noted that these powerful systems are impersonal and faceless. Again, whether that be Mammon or the economy or a multinational corporation or “market returns,” people serve powerful systems that seem to have a super-human life of their own. Even the “customer” is often made into faceless avatar, holding even a seat on the board of one of the world’s most powerful companies.
Ultimately, in this system, power itself rules, and each person serves others who wield more power than they do.
In contrast, God’s kingdom functions principally by pushing power down a system. The Christian gospel begins here, with the Incarnation of God himself, taking on human flesh as baby in a manger. God empties himself of his immense power, and for the sake of lost sinners, he takes on the nature of a servant (Philippians 2:6-8).
In God’s kingdom, power is given away sacrificially for the benefit of others. It progressively lifts up “neighbors” with less power, particularly those in close proximity. It functions on an upside down logic, where the last become first, you find yourself by losing yourself, and servants are greatest of all.
A “love your neighbor” ethic for business is most obviously seen, I believe, when investors give power to managers, managers to employees, employees to customers, and ultimately customers buy goods and services that raise human potential. Business here becomes an engine of human blessing, a way God provides for the needs of his people and lifts up the poor. The self-giving love of the Trinity is best displayed, economically speaking, when each person first looks to the good of the other.
In stark contrast to the faceless and nameless powers and principalities, God’s kingdom is always personal. God is a person (actually, three persons), and he summons people to know and love people. Rather than fear and dominance, God’s kingdom is characterized by joy and service. Money is dethroned as a power that controls human affairs and instead repositioned as a part of the created world to be used, enjoyed, and given (1 Timothy 6:6-10; 17-19).
Love is an active force in God’s kingdom. Whether it be managers lifting up employees, or employees working for the well-being of customers, love – defined as actively working for the good of your neighbors, and even your enemies – is central to God’s kingdom. It’s also the center point of a healthy economy. Desire in this kingdom is ultimately not for power, but for Christ himself who gives of himself for others.
Again, the problem with both of these models is that we lived in a “mixed” reality, caught between God’s kingdom and the kingdoms of this world. And it’s not just on a social level. Each of our hearts are a battle ground between good and evil. Some days we’re self-dealing, other days we’re self-less. Some days I bow the knee to Jesus; other days, I bow the knee to Myself. Unfortunately, there are no perfectly clean lines between a business that is fully redeemed or fully depraved. We’re living perpetually on Holy Saturday, somewhere between Good Friday and Easter Sunday.
And yet, I do believe we can notice signs that a business or economic system is moving toward the kingdoms of this world or the kingdom of God. For instance, I’ve noticed management can often “skip over” or use employees in route to giving a customer whatever he or she wants. Rather than empowering employees to serve customers, they’re often treated as expendable inputs that can be changed out at will. Companies with perpetually low wages, low employee satisfaction, and high turnover often fall into this pattern. Indeed, there are ways to be highly profitable both through lifting up employees or oppressing them.
Or, think of investors with no other ends than high returns. This naked focus on profit at all cost is often veiled with excuses like, “I have to. I’ll lose my own investors if I don’t maximize profit and give them what they want.” This passing on of responsibility for others – rather than taking responsibility for the well-being of others – is characteristic of systems built around the nameless, faceless powers.
This power-accumulating approach also applies to the types of products and services that are created in business. There are many ways to make money, including through manipulating customer’s more base desires. I’d argue that the rise in sports gambling, for instance, while it may be very profitable, does not serve a genuine human good. It preys often on those who are the most vulnerable – a key characteristic of a fallen world (Isaiah 3:14).
In contrast, we can also see signs when business is moving closer to God’s kingdom. Good jobs that incrementally lift up the poor; products and services that meet real human needs; companies that restore the planet through thoughtful environmental stewardship; money invested sacrificially, which takes into account economic as well as social, spiritual, and cultural goods – business as God intended it is indeed a part of God’s will for his creation and can be a part of life in his Kingdom.
Movement toward the kingdom of God looks like power used for the well-being of others. When proximity is brought back to investing, the practice of business itself begins to heal. Co-founder and former CEO of Southwest Airlines, Herb Kelleher once said, “We take great care of our people, they take great care of our customers, and our customers take great care of our shareholders.” Indeed, when investors serve managers, managers serve employees, and employees serve customers – when each serves their economic “neighbor” – business itself can be a noble activity.
The Faithful Investor
How, then, should a Christian invest?
First, Christians serve God and not the market, money or any other power. Because this is true, all Christians should minimally begin conversations about investing with “What is good for people in and around this business?” and not only “How do I maximize my returns?” Christians, who follow a Suffering Servant above all, have the reason to persistently ask questions around moral and relational dynamics of business, especially those we invest in.
Second, Christians can start to pay attention to the power-dynamics even in the businesses in which they work. Is my company moving toward a system where power is hoarded or given, where people are served or used? The first step in noticing the tremendous impact of faith and investing is by paying attention first to your own workplace, and allowing the Spirit to re-shape relationships around the core principle “whoever wants to be great among you must be your servant.”
Finally, Christians can lead the way in re-humanizing investing – even in public equities like stocks or bonds – by knowing, praying for, and finding ways to serve management. If the first “neighbor” an investor has is management, which I believe to be the case, Christians ought to first, learn what companies you own, and second, learn who are the people leading those companies. This may occasionally result in shareholder activism; it also may result in divesting yourself of some equities and buying others. But if an investor’s first job is not to realize returns, but instead to serve, we can only serve people we know.
When we take this simple step of knowing and caring for the managers of the companies in which we invest, we take a first step toward transforming investing. In doing so, investing is no longer de-personalized, and we are no longer powerless. We are people with real decisions to make, made in the image of the Son of Man, who “did not come to be served, but to serve, and to give his life as a ransom for many.”
Our job, in short, is to turn investing upside down.
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Jeff Haanen is a writer and entrepreneur. He is the founder of Denver Institute for Faith and Work, an educational organization that creates content and experiences around topics related to faith, work, the economy, and modern culture. He’s the author of An Uncommon Guide to Retirement: Finding God’s Purpose for the Next Season of Life as well as two forthcoming books from InterVarsity Press on work, spiritual formation, and the American working class. He lives with his wife and four daughters in Denver, Colorado, and attends Wellspring Anglican Church.