Four doctrines that motivate me to work, build, and serve

Work can be a drag. Unreasonable managers, unruly technology, and unmet expectations – but work can also breathe life into communities. Work, I’ve noticed, has a particular power when motivated not centrally by success or money, but by the biblical story.

The Doctrine of Creation

Dave Hataj grew up with a dad who struggled with alcoholism. His alcoholism seeped into the family business, a small manufacturing company in Wisconsin. Remember parties at the office and pornography on the walls, “By the time I was 18,” Dave remembers, “I knew something was very, very wrong. Something felt dark.” Depressed and drinking heavily, Hataj turned to running as an escape. One day on a long run through country roads, “I remember a voice coming to me. I said, ‘Who’s playing a trick on me?’ I just remember this voice saying, ‘You are not alone. I’ve been with you through all of it.” Dave realized for the first time that he was not accident, and that his life had purpose.

Today, Hataj is the second-generation of Edgerton Gears, a company that makes gears, that in turn make cardboard boxes, aluminum cans, food processing and other everyday items. Dave felt that God was calling him to redeem the culture of his family business. After his conversion, Dave had his work cut out for him to introduce openness, trust, and accountability into the business. A part of the solution was to hire young men of character.

But it made an impact, “When I started working here,” says Clayton Flood, a Journeyman Machinist at Edgerton Gears, “I was nervous. It’ll probably be hardy, tough guys. But it was super nice people. But boss really cares for me here, and that’s why I felt comfortable becoming a machinist.” In a similar vein, “This is an actually happy environment,” says Andy Hagen, an apprentice machinist. “You feel like you can talk to your actual co-workers.”[i] Culture started to change around character.

Another strategy Hataj used was giving young craftsmen a sense of purpose. He found that many of the young men they were hiring hadn’t taken the college route, and had taken on an identity of being a failure or “D student.” Hataj, however, believes that every person is created to create (Genesis 2:15), and each has God-given talents and skills that their community needs. Hataj has written for his employees The Craftsmen Code, which he has new employees sign off on. It states:

I am not the center of the universe.
I do not know everything, nor nearly as much as I think I do.
There is dignity and purpose in knowing my trade.
The world needs me.
Pay is a reward for my efforts, but not my main motivation.
Every person has unique gifts and talents.[ii]

Dave’s renewal of the trades at Edgerton Gears is based on the doctrine that God himself creates, and we too are called to create what the world needs through our work. Or as Dorothy Sayers writes, “Work should be the full expression of the worker’s faculties, the thing in which he finds spiritual, mental and bodily satisfaction, and the medium in which he offers himself to God.”

The Priesthood of All Believers

Lesya and Nicholai Login live in the small town of Khust, nestled in the western mountains of Ukraine. They both have a lifelong love of biking and dreamed of sharing their love of the outdoors with others. As Lesya worked as a teacher and Nicholai as a bike repairman, they dreamed of opening their own business. But Lesya, who was only 22 at the time, was consistently rejected for a small business loan because of their age and inexperience.

A neighbor told them about Hope International, an international microfinance institution. With their first loan from HOPE Ukraine, they bought a few bicycles and began to rent them. It was a time of growth spiritually as well. Nicholai had shared his faith with Lesya years earlier and they both began attending Nicholai’s church. Their story of entrepreneurship and faith was bound together, “Choosing to take the loan was pivotal for me,” Lesya says, “I was full of excitement to have my dream come true—that our passion would become our work.”

Years later their business grew. They expanded to two locations, a retail brand, and several employees. Not only do they sell bikes and accessories, but they also believe their work is a platform for sharing their faith. “When God gives, we are called to give back,” says Lesya. Working with their local church, the organize an annual bike ride for children. They have also created a bicycle club for youth, giving them a positive alternative to alcohol or drugs through the power of community.[iii]

The Apostle Peter once famously wrote, “But you are a chosen people, a royal priesthood, a holy nation, God’s special possession, that you may declare the praises of him who called you out of darkness into his wonderful light.” Peter got the idea of “a royal priesthood” from Exodus 19, when God said to the Israelites, just before giving the Ten Commandments, “Out of all nations you will be my treasured possession. Although the whole earth is mine, you will be fore me a kingdom of priests and a holy nation,” (19:5-6). The role of a priest was to intercede on behalf of the people and mediate to God. When God calls his people “priests,” he intends that through all of his people – not just clergy – he will make himself known to the world. And that can and should take place every day and everywhere, even at a bike shop in a small town in Ukraine.[iv]

The Resurrection

Dan Reed is now middle aged. “I’m not in my thirties now, Jeff,” Dan told me over afternoon beverages. A long-time friend, Dan has been a life-long fundraiser. Short hair, beard, piercing green eyes and a quite attentiveness in any conversation, Dan is the founder of Seed Fundraisers, a coaching organization that trains “elite fundraisers.” His passion for fundraising came from years of raising money for the Morris Animal Foundation and seeing his peers in the industry. “Organizations that raise money aren’t necessarily the ones solving problems,” Day says. “Organizations solving problems aren’t necessarily raising money. And organizations receiving praise are not necessarily healthy places to work.” The nonprofit industry, noble as it seems from the outside, too is filled with brokenness.[v]

Dan set out to look for the gold standard in nonprofit fundraising practices. He found organizations led by visionaries; he found organizations that built sustainable solutions; but he also found that the best fundraisers were more concerned about activating generosity than raising money. Fundraisers, says Reed, are often seen instrumentally, meaning that leadership and boards often functionally say to them, “You go find us money so we can do the really important work.” And relationships with donors were often just as broken. Fundraisers would either “manage” donors to hit their revenue goals, or they would take on a subservient posture toward donors, bowing to an unhealthy power dynamic. But what if fundraising itself was intrinsically valuable work, apart from the causes it supports, simply because it inspires generosity, and hence, virtue?

Dan’s career was shaped by his understanding of vocation, which, for him, meant that his work had intrinsic value on a daily basis apart from the impact it made. It had value because work itself is a participation in the new creation.

Paul writes, “If anyone is in Christ he is a new creation. The old has gone; the new has come,” (2 Corinthians 5:9). The Jews of Jesus’ day did expect a resurrection of the dead, but they thought it would happen at the end of time when Israel would be restored and a new, earthly Davidic kingdom would come at the end of time. But when Jesus’ was raised from the dead there was confusion. After the resurrection, they fully expected an earthy restoration of the Messiah’s rule (Acts 1:6). What happened instead was that the key event of the end of time – the resurrection – happened now in the middle of time. Theologians called this the “inaugurated kingdom,” or as one Anglican liturgy puts it “the Lamb who was slain has begun his reign.” The new heavens and earth are not just a future reality; they have already begun, right here, right now. Even as a fundraiser.

New Testament Scholar N.T. Wright puts it succinctly, “Jesus’s resurrection is the beginning of God’s new project to not snatch people away from earth to heaven but to colonize earth with the life of heaven. That, after all, is what the Lord’s prayer is all about.”[vi]

When Dan Reed looks intently into how he does his work as a Christian, and why, he’s asking the right question as a person of faith: since Jesus is raised from the dead and now reigns, how now should I live?

Stewardship of our Gifts

Meagan McCoy Jones grew up in the family business. McCoy’s Building Supply is a supplier of lumber, building materials, roofing supplies, and farm and ranch equipment in Texas, New Mexico, and Oklahoma. She recalled as a teenager her parents would often have significant conflict. They worked through marital challenges with they help of a counselor, and the process ultimately influence Meagan’s own leadership of the company decades later. “They became committed to being relationally different, which is incredibly powerful,” Meagan recalls about her parents after their marriage crisis.

As a result, the McCoy family brought tools of building healthy relationships into the leadership of their company, which transformed how they do their work at McCoy’s. “Our leadership training includes tools like conflict resolution, which is a cute term until you have two super-angry people.” As a result of her parent’s marriage, she now works to deeply understand her co-workers. Leadership for Meagan is “me more deeply knowing you, and then caring about you. The next time I walk in, and I see your project as deserving of both praise and probably some constructive criticism, I’m going to make sure I’m very specific, and make sure to mention both the really good things and things I wish were different.”

Today, Meagan believes healthy conflict resolution is critical to a healthy workplace. “I have told my team that if there is any conflict among us, the only work of the day is to resolved the conflict between us.”[vii]

Generally, when Christians talk about stewarding our gifts, we think about using our skills and talents, whether they be designing a prototype or caring for injured patient, for God’s purpose. “Each of you should use whatever gift you have received to serve others,” writes the Apostle Peter, “as faithful stewards of God’s grace in its various forms,” (1 Peter 4:10). Yet we rather think about stewarding our pain and suffering as a form of God’s grace. Meagan and her parents turned painful family memories into a means for building a healthy, redemptive workplace culture because, in part, they believed that even their difficult circumstances were gifts to be stewarded.

We’re called to see our talents and our pain, our skills and our suffering, our experiences and our frailty, as one mysterious gift we are called to steward on behalf of those we are called to serve.

“For some reason,” says Meagan, “we were given a lumberyard chain. And that’s our universe to care about and steward.”

This is an excerpt from my latest book Working from the Inside Out (IVP, 2023). Learn more about the book here.

[i] This story is from the film: “Turning,” Faith and Co, Seattle Pacific University, https://faithandco.spu.edu/film-detail/turning/.

[ii] See: https://www.craftsmanwithcharacter.org/the-craftsman-s-code.

[iii] “Bikes and Baptisms: One Ukrainian Couple’s Journey,” Hope International, https://blog.hopeinternational.org/2017/03/16/bikes-and-baptisms/.

[iv] For a more in-depth treatment of Exodus 19-20, see my sermon: “A Kingdom of Priests and a Holy Nation,” Wellspring Church, 26 July 2022, https://jeffhaanen.com/2022/08/01/a-kingdom-of-priests-and-a-holy-nation-a-sermon-on-exodus-19-20/.

[v] Dan Reed, “In Search of Best-In-Class,” Seed Fundraisers, 4 June 2021, https://www.seedfundraisers.com/post/in-search-of-best-in-class.

[vi] N.T. Wright, Surprised by Hope: Rethinking Heaven, the Resurrection, and the Mission of the Church (San Francisco: HarperOne, 2008).

[vii] These quotes are taking from a Denver Institute for Faith & Work podcast interview, which can be found at: https://denverinstitute.org/wp-content/uploads/2021/02/9_3-Meagan-McCoy-Jones-1.pdf

Culture Economy Vocation Work World

Linked Together

June 15, 2023

How Businesses Can Take Meaningful Action on Forced Labor Through Greater Supply-Chain Transparency

My coffee cup sits next to my glowing laptop, steaming. My iPhone sits on a paper task list. I splurge today and get a mocha. Wearing a black vest, blue zip-up pullover, jeans, and sneakers and feeling comfortable, warm, and well-fed on a rainy day, I wonder for just a moment: Where exactly did all these comforts come from?

It’s disturbing to find out that each of these rich-country comforts I so often enjoy—coffee, chocolate, rechargeable batteries in smartphones, and the cotton in my clothes—has been implicated in using forced labor somewhere in a long, complicated, and oftentimes opaque supply chain.

When I hear the phrase “supply chain,” I think of the inconvenience of sold-out toilet paper at the beginning of the pandemic. Sometimes I think of container ships coming from China, bringing untold numbers of widgets to American shores.

What I rarely consider, however, are the questions surrounding supply-chain transparency. How responsible am I for using and enjoying a product that well may have been made by a modern-day slave? And how would I even know if this was the case? And what can business do about it?

Forced Labor Is a Problem for Everyone, Including Business

Forced labor is hauntingly common in the modern world. Matt Friedman, CEO of the Mekong Club, a Hong Kong–based organization, works with a range of businesses and partners to prevent modern slavery within their supply chains. Friedman notes that in 2011, the United Nations estimated that the number of people in modern slavery was 21 million. The new revised figure that recently came out in November 2022 is 50 million. This increase resulted from better data and more people falling prey to trafficking during the pandemic.

When I hear the word “slavery,” I often think about transatlantic chattel slavery from the 16th to 18th centuries. Yet today, slavery wears a different mask. Friedman painted a picture for me of how a worker is first deceived into, and then trapped in, forced labor.

Imagine you’re a Nepalese man who earns $50 per month. A recruiter says you can make $250 per month working in a factory in Malaysia. You say, “Great—where do I sign up?” He says the process costs $1,500, but he’ll lend you the money to make it happen. The rough calculations still make sense.

But once you get to Malaysia, you sign an employment contract you can’t read, you earn $125 per month rather than $250, and your debt actually is $3,000. After working for a year, you realize your debt is only growing with interest, and you ask to go home. But your manager confiscates your passport and says you must keep working until you’ve paid off your debt. If you go to the local police, it’s your word against the company’s. Hope turns to despair, and you’ve become a modern-day slave.

Sometimes these workers’ conditions look like a cobalt mine in the Democratic Republic of the Congo, the topic of Siddharth Kara’s book Cobalt Red: How the Blood of the Congo Powers Our Lives. Sometimes people are trafficked through wide-ranging criminal networks moving them from Latin America to the United States. Other times, forced labor is even state sponsored, as in the case of the estimated 100,000 Uyghurs in western China reported by the US Department of Labor.

What’s clear is that the practice persists because it’s so profitable. Human trafficking and forced labor are second only to drug trafficking in profitability. The US Department of Homeland Security estimates forced labor makes about $150 billion in annual profit. And on a pound-to-pound basis, humans are often far more valuable than drugs. Ashleigh Chapman, founder of the Alliance for Freedom, Restoration, and Justice, says, “[Somebody] can sell a drug or a weapon only once. . . But [you] can sell a child 20 times a night.”

Despite widespread condemnation of modern slavery from governments and civic leaders across the world, forced labor is growing, not shrinking. And though it’s obviously a human rights issue, highlighted by everyone from the United Nations to International Justice Mission, it’s a huge problem for business, for at least three reasons.

First, if a large business is found to have forced labor somewhere in its supply chain, that can crush the brand’s reputation, especially given that 83 percent of socially conscious young consumers say they want to support brands that align with their beliefs. If you sell clothes and, say, the French government files a lawsuit against you for committing “crimes against humanity” by using cotton made by slaves, needless to say, you have a big public relations problem on your hands.

Second, if forced labor or human trafficking is found in your supply chain, it can be hugely expensive. Australia’s Westpac, one of the country’s largest banks, was hit with a $578 million fine for enabling payments between known child sex offenders. Governments are holding companies accountable for not only whose payments they process but also whom they hire and purchase from.

Third, government regulation against forced labor is ramping up across the world. The US is cracking down on child labor and passing legislation on supply-chain transparency and human trafficking. Australia, Britain, Canada, France, and Germany have strict legislation regarding forced labor and supply chains. Clean and transparent supply chains are necessary to doing business with Europe and the wealthy West. Conversely, US Customs and Border Protection can seize a shipment if there is forced labor at any stage of its supply chain.

Yet supply chains can be anything but transparent. Say you’re Microsoft, and you have 58,000 suppliers. How would you know if any of them used forced labor? Or say you’re a college student launching a fulfilled-by-Amazon e-commerce business. How would you know which of the goods you purchased on Alibaba were made by modern-day slaves?

Investing in Supply-Chain Transparency

“I’m descending through a cloud layer to reveal the city of Marawi, Philippines. . . . The crew of 11 under my command is tired from night after night of combat missions,” remembers Wes Lyons, a general partner at Eagle Venture Fund and former Navy officer. “The radio crackles with our tasking for the day: ‘. . . ISIS . . . children . . . bait for an ambush . . . find them before it’s too late.’”

Lyons became passionate about combating human trafficking after a harrowing experience hunting ISIS in the US military and seeing firsthand how the vulnerable are exploited globally. After his experience in the armed forces, he sought ways to combat forced labor and human trafficking through investing in scalable, sustainable solutions. One such solution is Evidencity, a “Knowledge as a Service” provider that “seeks the truth about your network of professional relationships: customers, suppliers, or vendors.”

Samuel Logan, CEO of Evidencity, worked in the 2000s as a journalist specializing in black-market economics. He wrote stories about coyotes moving immigrants to the US, drug dealers shipping cocaine via plane to the Caribbean, and secret networks in northern Mexico trafficking people in manufacturing. “Illicit economic actors overlap with licit economic activities,” Logan told me in an interview. “Say you have a 20 foot semi-truck, the last 5 feet are golf balls and the other 15 feet are human cargo. The company controls the trailer, but the truck is loaded by a subcontractor. The only person that knows about the people is the guy running the loading dock at 3am.” Rooting out forced labor, Logan came to see, would require a hybrid approach, combining data and on-the-ground investigation to find out what was going on.

Logan says there are three options for understanding whether there’s forced labor in your supply chain. The first is a tool such as Sourcemap, a supply-chain mapping software. Yet the challenge here is that since companies self-report, not all the information may be entirely accurate. The second option is a big data solution. Upload an entire supply-chain spreadsheet, and tools such as AI can highlight areas of risk, principally by region. So if you have 30 suppliers in Bangalore, India, big data will tell you where to look, but not how.

Third, and this how Evidencity works, is a hybrid solution that combines big data and a boots-on-the-ground approach. Say you’re a golf products supply company in Mexico with 1,000 suppliers. By monitoring criminal watch lists, derogatory social media posts, and sanctions and using other tools, you can narrow down that list to 120 flagged suppliers. Evidencity has a suite of products that, depending on the customer, takes a list anywhere from a basic review to a deep dive. From there, Evidencity takes a consultative approach, and, leveraging networks in 88 countries, it can find investigators to get offline information about potential practices involving human trafficking or forced labor.

Businesses can also use other tools to address forced labor and human trafficking. Investors can use broad tools such as World Wide Generation, which collects data on companies that track with UN Sustainable Development Goals, of which sustainable supply chains are one part. Companies can hire businesses such as Arena CX, a platform for business process outsourcing that provides alternative jobs for people in areas most susceptible to forced labor. The Mekong Club has worked with partners to innovate tools such as DiginexLUMEN, which helps companies collect standardized and comparable information about working conditions through anonymous surveys.

Businesses now have a suite of options to shed light on their supply chains, as well as a practical ethical and financial reason to do so.

Taking Action

“The first question I get,” Lyons told me, “is ‘what can I do?’” Most—including me—want to know practically how they can address forced labor in their supply chains.”

The first action step we can take is building awareness. “You cannot address an issue you don’t understand,” says Logan. Fortunately, there is a wealth of resources to help you better understand the issue. You can learn about the types of goods child labor produces and which fast-fashion trends depend on forced labor. You can learn how many slaves work for you and which products you purchase likely depend on modern slave labor. You can read books such as Where Were You? A Profile of Modern Slavery and listen to podcasts about reforming systems of care, identifying slaves in everyday life, building multisector partnerships, and advocating change. Education is the beginning of change.

The second step is pursuing vocation, or taking action right where you live and work. Vocation suggests that we can’t do everything, but we can do something. And that something is right in front of us. Take, for example, Kurt Johnson. Johnson is CEO and founder of FreightPOP, a software startup for shipping and transportation management. Because the majority of trafficking goes through trucking, Johnson and his investors at Eagle Venture Fund saw an opportunity. Being at a crucial nexus in the supply chain, Johnson decided to display on FreightPOP the truckers who had received training from Truckers Against Trafficking, a group that educates and equips truckers to recognize and report human trafficking. “Would you like to show your customers which truckers have been through this training? All things being equal, they may pick your company to ship their products,” Johnson told me in an interview. Johnson found one small area where he could make a change, and he took action.

Of course, few people actually work in supply-chain logistics. But if you’re a teacher, you can educate students about human trafficking. If you’re a nurse, you can learn to see the signs of human trafficking in hospitals. If you work in HR, you can hire an engineer who has survived human trafficking. If you attend a church, you can host a study on the topic and how your church can address the need. Vocation is a summons to respond to a call to love your neighbor wherever you are and whatever your field of work.

Finally, invest in change. Sometimes, this may include divesting yourself of public equities or businesses profiting from forced labor in, say, the solar panel supply chain. Other times, it may mean investing in for-profit businesses committed to designing market-ready solutions for eradicating forced labor from supply chains. By investing time, charitable capital, investment capital, and influence, businesses can take meaningful action on forced labor through greater supply-chain transparency.

Linked Together

Martin Luther King Jr. once wrote, “We are caught in an inescapable network of mutuality, tied in a single garment of destiny. Whatever affects one directly affects all indirectly.”

Am I responsible for the products I consume, the supply chains that bring them to me, and the people’s lives affected along the way? As I sip coffee, wear comfortable clothes, and type on my laptop, I cannot help but think that the global economy has linked us all together in a common fabric of a single, human story.

We are buyers and sellers, employers and employees, suppliers and purchasers—but most fundamentally, brothers and sisters who all yearn to breathe free.

This article first appeared at Eagle Venture Funds.

Law Work

Making All Things New – Alan Chan, Corporate Lawyer

June 6, 2019

In the next several posts, I’m going to be highlighting the first-hand experiences of four professionals in Denver. Each of them shared at our annual fundraiser and celebration of vocation, entitle “Making All Things New: Finding Our Place in God’s Mission.” We asked them what they sense is broken in their industries, and how they sense God was using them in his plan to ultimately “make all things new.” Alan was a 5280 Fellow in 2019.

In my work as in-house counsel for a large technology firm, I see the brokenness of business culture every day. Working a publicly-traded Fortune 500 company means the pressure to produce wealth and a significant return on investment drives every aspect of our business operations.

Our corporation is beholden to our sales numbers and the expectations of external shareholders. The consequences of missing one quarter’s expected returns can be far-reaching and powerful. As a result, short-term thinking keeps us from seeing the long-term impact of our actions. People, processes, and corporate culture fall by the wayside in pursuit of quarterly goals.

This has a dramatic effect on employees’ lives, especially our frontline sales people, who may feel they are only as valuable as their ability to grow the business. They live with the tension that if they don’t reach their quotas they’ll be let go.

Because I am a leader in the legal department I don’t control sales practices, but I do shape the dynamic our team creates within the company. We strive not to become a bottleneck when asked to review contracts and show compassion for the real pressures the sales teams face. We manage stress well within our department and show forbearance for those whose work we support. As a leader, I encourage my staff to practice Sabbath and fully use their vacation time, two habits that are unheard of among corporate lawyers.

Participating in the 5280 Fellowship has sharpened my understanding of how faith informs my work and equipped me to steward my leadership as my influence within the company grows. I cannot eliminate the pressures of corporate life, but trust God to make our company a healthier, more humane place. Through my work as a lawyer, Christ is making all things new.

Will you join us by investing in vocation? You can become a monthly donor today.

Economy Work

The Healing Power of Economics (Christianity Today Book Review)

November 29, 2017

The so-called “dismal science” is a powerful tool for wealth creation, but also for healing broken communities.

I open my car door, sit down, and turn the key. Carefully balancing my coffee, I put my foot on the brake, shift into reverse, and gently press the gas pedal as I pull out of my driveway on my way to work. As I head down South Broadway, I remember a quip my undergraduate economics professor once made: “The economy is like a car engine. Most of us don’t understand what’s happening under the hood. We just hit the gas and hope it works.”

We seldom pause to appreciate the vast ecosystem of buying, selling, labor, and wealth creation that makes up the modern economy. Most of us take its benefits for granted. I simply expect restaurants to have food, water to flow from my faucet, and my car engine to start when I turn the key.

Yet the reason we have everything from SUVs to grande peppermint mochas is a well-functioning economy, which is fundamentally dependent on love, says Tom Nelson, senior pastor of Christ Community Church near Kansas City and author of The Economics of Neighborly Love: Investing in Your Community’s Compassion and Capacity.

The words “love” and “economics” are used in the same sentence about as much as “toothpaste” and “opera.” But Nelson is convinced that if we genuinely want to fulfill Jesus’ command to “love your neighbor as yourself,” the church needs a renewed focus on our economic life.

A Tool for Leaders

Just mentioning the word “economics” tends to elicit one of three responses: anxiety-inducing memories of college exams peppered with spreadsheets and charts, heated political debates about the role of the government, or glazed-over confusion at bewildering technical terms like “quantitative easing.”

But economics need not be intimidating or mysterious. Simply put, economics is the study of the economy. And the economy, as Trinity International University’s Greg Forster helpfully defines it, is “the social system through which people organize their work and dispose of its fruits.”

The English word economics comes from a Greek word, oikonomia, which means “household stewardship.” For Christians interested in wisely stewarding God’s good world, economics doesn’t have to be the “dismal science,” as critics charge. It can instead be a tool in the belt of activists, pastors, and business leaders committed to healing broken communities.

For Nelson, the study of economics became important because of the sting of growing up in rural poverty with six siblings and a deceased father. He recalls “our daily bus rides home from school, [when] our family poverty could not be masked. Schoolmates would ask, ‘When are you going to paint your house?’ Following our mother’s example, we too lied through our teeth, offering up plausible yet deceptive reasons for the glaringly neglected appearance of our home.”

Encounters with economic theorists like Milton Friedman, Friedrich Hayek, and Adam Smith would come later. His question as a child was more immediate, more visceral: Does my church care about my economic situation? Or just my soul?

During Nelson’s time in seminary, he discovered a pattern of segregation between the worlds of theology and work, the Bible and the economy. And so his questions deepened: Does Christianity have anything to say about the economic world in which we live, work, and play? What is the church’s responsibility to the economic well-being of our communities?

“Theologians use words like flourishing and fruitfulness to speak of adding value to the world,” writes Nelson. “Economists use words like productivity, opportunity and wealth.” As an interpreter between two worlds, Nelson’s cry is for renewed partnerships between church and business leaders for the sake of healthy communities.

Biblical Foundation

The Economics of Neighborly Love provides a robust biblical foundation for just such initiatives.

Compassion and Capacity. When a legal expert challenged Jesus with the question, “And who is my neighbor?” he answered with the Parable of the Good Samaritan (Luke 10:25–37). Jews looked down on Samaritans, both religiously and ethnically, yet it was the business person on a trade route to Jericho who stopped and had compassion on the man beaten by robbers. “Loving our neighbor in need involves both Christian compassion and economic capacity,” says Nelson. To care for the poor financially requires ample financial resources in the first place.

Creation, Work, and Productivity. God instructed Adam and Eve to “be fruitful and increase in number; fill the earth and subdue it” (Gen. 1:28). The language of fruitfulness suggests not only procreation but productivity as well. We reflect God’s image through imitating his productive work in creation (Gen. 1:26–27, 2:15). The call to productivity is less about a paycheck or career success than contribution. “Through work,” Nelson writes, “we create abundance out of which we help meet the needs of others.”

Poverty and Justice. “If anyone has material possessions and sees a brother or sister in need but has no pity on them, how can the love of God be in that person?” (1 John 3:17). Scripture calls us to care for the economically impoverished, admit our own spiritual poverty, fight economic injustice, and work toward the well-being of the vulnerable (Amos 5:22–24; Matt. 5:3; James 5:4). Nelson believes just economic systems are built on free markets, opportunity, virtue, compassion, generosity, and meaningful work inspired by neighborly love (Prov. 31; Matt. 22:39).

Wealth, Generosity, and Greed. “Give me neither poverty nor riches,” says the writer of Proverbs (30:8–9). Wealth should not be demonized, as it is a part of God’s good creation (1 Tim. 4:4). Yet neither should wealth be worshiped (Matt. 6:24; Eph. 5:5). Instead, wealth is a gift to be enjoyed and shared with others (1 Tim. 6:17–19). Consumerism is a sin, yet so is sloth. Hard work, wealth creation, and generosity belong together in a healthy economy.

Nelson is hard to pigeonhole as either a conservative or liberal because he stays so close to a biblical social ethic. This book could be embraced by conservatives advocating for free markets and minimal government intervention or by liberals calling for greater equality and economic justice. (It could also be criticized by each side on opposite grounds.)

Trying to navigate the complexity, partisanship, and practicality of economic thought is no small task. Yet The Economics of Neighborly Love succeeds because of its balance and biblical roots. Compassion for the poor is essential, yet so is wealth creation. We’re called to give generously to the vulnerable, yet we’re also created to work and be productive. Money can be either an object of idolatrous greed or a tool in the hands of the righteous.

Preaching the Principle of Vocation

As I write, the Dow Jones is well over 20,000, and economic growth is strong. But there are signs that the American economy is resting on a shaky foundation.

Nicholas Eberstadt’s Men Without Work shows that from 1948–2015 the portion of prime-age men in the workforce dropped from 85.8 to 68.2 percent, a lower rate than in the 1930s, during the Great Depression. Today there are 10 million men ages 25–54 who are either unemployed or have stopped looking for work altogether.

Why should the church care?

In John Stott’s 1970s classic Christian Mission in the Modern World, he states, “If we are to love our neighbor as God made him, we must inevitably be concerned for his total welfare, the good of his soul, his body and his community. When any community deteriorates, the blame should be attached where it belongs: not to the community which is going bad but to the church which is failing in its responsibility as salt to stop it from going bad.”

As Christmas nears, we must ask ourselves hard questions. Are we content to drop off Christmas gifts for poor children, while ignoring the economic forces that prevent parents from buying their kids Christmas presents in the first place?

Many church leaders might dismiss economics as esoteric or not central to the gospel. But Nelson is right: Our economy needs men and women driven by neighborly love in every sector of society. And if this is God’s world, we have a responsibility to care for all of his children’s needs—spiritual, social, cultural, and economic.

The book is not perfect. While Nelson does the hard work of wading through the output of famous economists like John Maynard Keynes and Hernando de Soto, he could have included more stories and practical examples to help pastors engaged in this area. (This is one purpose of the Made to Flourish pastors’ network that Nelson founded in 2014.)

But The Economics of Neighborly Love will surely encourage more pastors to “take seriously the profound stewardship of nurturing both Christian compassion and economic capacity.” This is indeed a part of a gospel that proclaims “God was reconciling the world to himself in Christ,” including our work, our cities, and even our economy (2 Cor. 5:19).

Just after World War II, theologian Elton True-blood said, “A Church which seeks to lift our sagging civilization will preach the principle of vocation in season and out of season. The message is that the world is one, secular and sacred, and the chief way to serve the Lord is in our daily work.”

Vocation is a summons to service—of both God and neighbor. In stark contrast to a view of work centered on individual choice and personal fulfillment, the church’s view of work is unique. Some believe it’s also the elixir for our economic woes.

“To live well is to work well,” Thomas Aquinas said. The economy—and your neighbor—is depending on you.

This book review first appeared in the December 2017 issue of Christianity Today.

Economy Work

The Expendable Worker: Looking for Hope in the On-Demand Economy

September 11, 2015

“Low, low prices.” With that motto, a generation ago Walmart took over the world of retail. For years Walmart seemed untouchable; they could consume any competitor with volume, price and efficiency.

Yet in the past several years, some have questioned whether the Walmart empire has a gaping hole in the center. Forbes reported in 2014 that “Walmart’s low-wage workers cost U.S. taxpayers an estimated $6.2 billion in public assistance including food stamps, Medicaid and subsidized housing.” Americans for Tax Fairnessfound that “a single Walmart Supercenter cost taxpayers between $904,542 and $1.75 million per year, or between $3,015 and $5,815 on average for each of 300 workers.” When hourly workers go on strike to demand higher wages, often they’re fired.

Now, a recent New York Times cover story has highlighted the suffocating working conditions of Walmart’s successor: Amazon. Employing a sea of white-collar workers, Amazon has perfected the art of squeezing every ounce of productivity (and life) from its employees.

“One day I didn’t sleep for four days,” said Dina Vicarri, who sold Amazon gift cards. Another ex-employee’s fiancé would drive to the Amazon campus at 10pm after becoming concerned about his bride-to-be’s nonstop working night after night.

Liz Pearce, who worked at Amazon’s wedding registry said, “I would see people practically combust.” Bo Olson, who worked in books marketing, said “Nearly every person I worked with, I saw cry at their desk.” The pressure to deliver faster and cheaper under the constant surveillance of Big Data has led to high employee turnover. A 2013 survey by PayScale, a salary analysis firm, showed that the average tenure for Amazon employees was one year.

Robin Andrulevich has called their human resource policies “purposeful Darwinism.” Hire overachievers with handsome incentives, drive them hard, and cut the lowest performers loose.

The conditions for warehouse employees at Amazon often are even worse. In 2011, Amazon came under scrutiny for brutally hot warehouse working conditions – they even placed paramedics outside for fainting workers. (They installed air conditioning after a public outcry.)

Walmart and Amazon today are fierce retail competitors with different business models. But they share at least one value: employees are expendable.

The Problem With the On-Demand Economy

Last week, I received the oddest email from Maren Kate, the former CEO of Zirtual, a company providing US-based online assistants — including my assistant Amber, working out of Utah. “It is with an incredibly heavy heart that I have to send this message. As of today, August 10th 2015, Zirtual is pausing all operations.” I didn’t fully understand what was happening.

Later that day, I learned that Zirtual, which had been on track for $11 million in revenue in 2015, essentially folded overnight. A round of debt funding didn’t come through, an within hours, 400 employees were let go and left to fend for themselves. Amber was dumfounded. She didn’t know what she was going to do for work.

Such is the lot of a new generation of workers in the On-Demand Economy. The Economist aptly titled an article on the phenomenon “Workers on tap.” The On-Demand Economy brings together computers and freelance workers (generally contractors) to provide a host of services: from chauffeurs (Uber) to home repair (Handy).

The problem with today’s On-Demand Economy – of which Amazon has at least taken cultural queues – is the same ailment plaguing Walmart and Amazon: employees are often seen as fungible assets. They may be human “resources” or even human “capital” (oddly, enough, and unlike money and machines, this capital can laugh and cry). But the unique lives of real people are often lost in the mix.

I can understand the desire of Amazon founder Jeff Bezos to not want his company to become a lumbering “country club” like, in his view, Microsoft did. Frugal, productive and hard working are all good traits. But when companies drive employees, whether white collar or blue, to a place of desperation, we’ve made a critical mistake. And the mistake is dependent on our view of people. Are they assets or image bearers? Dispensable or deeply valuable?

Restoring the American Worker

I have a 6-year-old who occasionally treats her 2-year-old sister like a fly. Slightly annoyed, she often escapes to another room or simply builds her fort with a “No 2-Year-Olds Welcome” sign in front.

I then sit her down and explain a core Christian doctrine: All people are people. Even whiny 2-year olds have dreams and emotions, fears and joys, failures and triumphs. All people are reflections of God, I say to her. The all have value.

In the biblical account, people come first, then work.People are not designed for a job – jobs are designed for people. God put Adam in the garden “to work it and care for it” after he endowed them with inestimable worth (Genesis 2:15).

Today, we often take job descriptions and try to jam people’s lives into small boxes. When this happens, souls shrivel.

It also leads to odd distortions. Young college graduates work hundred-hour weeks in New York private equity firms as their bodies and relationships shrivel. Manufacturing line workers do the same repetitive tasks for decades – and their minds deteriorate as the years pass by.

Yet the biblical account gives us a very different view of work. It is neither one of seeking self-worth from working at a sexy tech company, nor one of selling off every skill and hour we have to the highest bidder on the other side of an app.

Work, in the Bible, is fundamentally about creative service. That is, work is a way for us to use our God-given creativity and talent to serve the needs of others.

But in an age where Amazon rules – and can nearly set the price for any good it offers because of it’s unending drive for faster, cheaper, more efficient -is it realistic to think that a large retailer could provide a life-giving environment for its employees? Could employees become more than expendable assets and contribute to a fully human community?

Hope for Retail: The Costco Model

In the late 90s, Matthew Horst worked part-time at a grocery store. He was punctual, cared for his customers, and did quality work. But the lack of benefits and a cancerous work environment prevented him from realizing his potential.

When Costco opened a store in his neighborhood in Lancaster, Pennsylvania, they hired Matthew. Even though he has always been classified as “special needs”, Costco took a chance on him.

Today, Matthew takes pride in a parking lot free of carts. He boasts to his friends at the eyeglass center, bakery and customer service desk. And he loves his customers.

His brother, Chris Horst, said it well: “There are many companies which ‘succeed’ at the expense of their workers. I am a firsthand witness to a counterintuitive company: Costco succeeds through the flourishing of its employees.”

A 2013 Businessweek article reported that Costco pays its employees $20.89/hour (compared to the $7.25 national minimum wage). Joe Carcello, a 59-year-old with an annual salary of $52,700 and a sizable nest egg for retirement, said “I’m just grateful to come here to work every day.”

President Craig Jelinek says about his employees, “We know it’s a lot more profitable in the long term to minimize employee turnover and maximize employee productivity, commitment and loyalty.” And so employees are paid well and treated with dignity – and contribute to a highly profitable model for retail.

Jelinek’s philosophy is simple: “This isn’t Harvard grad stuff,” he says. “We sell quality stuff at the best possible price. If you treat consumers with respect and treat employees with respect, good things are going to happen to you.”

Other big retailers that have tended to see employees as expendable assets, historically, have become casualties. K-Mart and Sears come to mind.

One has to wonder if Walmart (and even Amazon) are next.

This post first appeared on the Patheos Mission:Work blog at http://www.patheos.com/blogs/missionwork/2015/08/the-expendable-worker-looking-for-hope-in-the-on-demand-economy/. Image: Pixabay.

Jeff Haanen

Breathing New Life Into Your Work

Four doctrines that motivate me to work, build, and serve

The Doctrine of Creation

The Priesthood of All Believers

The Resurrection

Stewardship of our Gifts

Linked Together

How Businesses Can Take Meaningful Action on Forced Labor Through Greater Supply-Chain Transparency

Forced Labor Is a Problem for Everyone, Including Business

Investing in Supply-Chain Transparency

Taking Action

Linked Together

Making All Things New – Alan Chan, Corporate Lawyer

The Healing Power of Economics (Christianity Today Book Review)

A Tool for Leaders

Biblical Foundation

Preaching the Principle of Vocation

The Expendable Worker: Looking for Hope in the On-Demand Economy