Jeff Haanen

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LawWork

Making All Things New – Alan Chan, Corporate Lawyer

In the next several posts, I’m going to be highlighting the first-hand experiences of four professionals in Denver. Each of them shared at our annual fundraiser and celebration of vocation, entitle “Making All Things New: Finding Our Place in God’s Mission.” We asked them what they sense is broken in their industries, and how they sense God was using them in his plan to ultimately “make all things new.” Alan was a 5280 Fellow in 2019.

In my work as in-house counsel for a large technology firm, I see the brokenness of business culture every day. Working a publicly-traded Fortune 500 company means the pressure to produce wealth and a significant return on investment drives every aspect of our business operations.

Our corporation is beholden to our sales numbers and the expectations of external shareholders. The consequences of missing one quarter’s expected returns can be far-reaching and powerful. As a result, short-term thinking keeps us from seeing the long-term impact of our actions. People, processes, and corporate culture fall by the wayside in pursuit of quarterly goals.

This has a dramatic effect on employees’ lives, especially our frontline sales people, who may feel they are only as valuable as their ability to grow the business. They live with the tension that if they don’t reach their quotas they’ll be let go.

Because I am a leader in the legal department I don’t control sales practices, but I do shape the dynamic our team creates within the company. We strive not to become a bottleneck when asked to review contracts and show compassion for the real pressures the sales teams face. We manage stress well within our department and show forbearance for those whose work we support. As a leader, I encourage my staff to practice Sabbath and fully use their vacation time, two habits that are unheard of among corporate lawyers.

Participating in the 5280 Fellowship has sharpened my understanding of how faith informs my work and equipped me to steward my leadership as my influence within the company grows. I cannot eliminate the pressures of corporate life, but trust God to make our company a healthier, more humane place. Through my work as a lawyer, Christ is making all things new.

Will you join us by investing in vocation? You can become a monthly donor today.

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EconomyWork

The Healing Power of Economics (Christianity Today Book Review)

 

The so-called “dismal science” is a powerful tool for wealth creation, but also for healing broken communities.

I open my car door, sit down, and turn the key. Carefully balancing my coffee, I put my foot on the brake, shift into reverse, and gently press the gas pedal as I pull out of my driveway on my way to work. As I head down South Broadway, I remember a quip my undergraduate economics professor once made: “The economy is like a car engine. Most of us don’t understand what’s happening under the hood. We just hit the gas and hope it works.”

We seldom pause to appreciate the vast ecosystem of buying, selling, labor, and wealth creation that makes up the modern economy. Most of us take its benefits for granted. I simply expect restaurants to have food, water to flow from my faucet, and my car engine to start when I turn the key.

Yet the reason we have everything from SUVs to grande peppermint mochas is a well-functioning economy, which is fundamentally dependent on love, says Tom Nelson, senior pastor of Christ Community Church near Kansas City and author of The Economics of Neighborly Love: Investing in Your Community’s Compassion and Capacity.

The words “love” and “economics” are used in the same sentence about as much as “toothpaste” and “opera.” But Nelson is convinced that if we genuinely want to fulfill Jesus’ command to “love your neighbor as yourself,” the church needs a renewed focus on our economic life.

A Tool for Leaders

Just mentioning the word “economics” tends to elicit one of three responses: anxiety-inducing memories of college exams peppered with spreadsheets and charts, heated political debates about the role of the government, or glazed-over confusion at bewildering technical terms like “quantitative easing.”

But economics need not be intimidating or mysterious. Simply put, economics is the study of the economy. And the economy, as Trinity International University’s Greg Forster helpfully defines it, is “the social system through which people organize their work and dispose of its fruits.”

The English word economics comes from a Greek word, oikonomia, which means “household stewardship.” For Christians interested in wisely stewarding God’s good world, economics doesn’t have to be the “dismal science,” as critics charge. It can instead be a tool in the belt of activists, pastors, and business leaders committed to healing broken communities.

For Nelson, the study of economics became important because of the sting of growing up in rural poverty with six siblings and a deceased father. He recalls “our daily bus rides home from school, [when] our family poverty could not be masked. Schoolmates would ask, ‘When are you going to paint your house?’ Following our mother’s example, we too lied through our teeth, offering up plausible yet deceptive reasons for the glaringly neglected appearance of our home.”

Encounters with economic theorists like Milton Friedman, Friedrich Hayek, and Adam Smith would come later. His question as a child was more immediate, more visceral: Does my church care about my economic situation? Or just my soul?

During Nelson’s time in seminary, he discovered a pattern of segregation between the worlds of theology and work, the Bible and the economy. And so his questions deepened: Does Christianity have anything to say about the economic world in which we live, work, and play? What is the church’s responsibility to the economic well-being of our communities?

“Theologians use words like flourishing and fruitfulness to speak of adding value to the world,” writes Nelson. “Economists use words like productivityopportunity and wealth.” As an interpreter between two worlds, Nelson’s cry is for renewed partnerships between church and business leaders for the sake of healthy communities.

Biblical Foundation

The Economics of Neighborly Love provides a robust biblical foundation for just such initiatives.

Compassion and Capacity. When a legal expert challenged Jesus with the question, “And who is my neighbor?” he answered with the Parable of the Good Samaritan (Luke 10:25–37). Jews looked down on Samaritans, both religiously and ethnically, yet it was the business person on a trade route to Jericho who stopped and had compassion on the man beaten by robbers. “Loving our neighbor in need involves both Christian compassion and economic capacity,” says Nelson. To care for the poor financially requires ample financial resources in the first place.

Creation, Work, and Productivity. God instructed Adam and Eve to “be fruitful and increase in number; fill the earth and subdue it” (Gen. 1:28). The language of fruitfulness suggests not only procreation but productivity as well. We reflect God’s image through imitating his productive work in creation (Gen. 1:26–27, 2:15). The call to productivity is less about a paycheck or career success than contribution. “Through work,” Nelson writes, “we create abundance out of which we help meet the needs of others.”

Poverty and Justice. “If anyone has material possessions and sees a brother or sister in need but has no pity on them, how can the love of God be in that person?” (1 John 3:17). Scripture calls us to care for the economically impoverished, admit our own spiritual poverty, fight economic injustice, and work toward the well-being of the vulnerable (Amos 5:22–24; Matt. 5:3; James 5:4). Nelson believes just economic systems are built on free markets, opportunity, virtue, compassion, generosity, and meaningful work inspired by neighborly love (Prov. 31; Matt. 22:39).

Wealth, Generosity, and Greed. “Give me neither poverty nor riches,” says the writer of Proverbs (30:8–9). Wealth should not be demonized, as it is a part of God’s good creation (1 Tim. 4:4). Yet neither should wealth be worshiped (Matt. 6:24; Eph. 5:5). Instead, wealth is a gift to be enjoyed and shared with others (1 Tim. 6:17–19). Consumerism is a sin, yet so is sloth. Hard work, wealth creation, and generosity belong together in a healthy economy.

Nelson is hard to pigeonhole as either a conservative or liberal because he stays so close to a biblical social ethic. This book could be embraced by conservatives advocating for free markets and minimal government intervention or by liberals calling for greater equality and economic justice. (It could also be criticized by each side on opposite grounds.)

Trying to navigate the complexity, partisanship, and practicality of economic thought is no small task. Yet The Economics of Neighborly Love succeeds because of its balance and biblical roots. Compassion for the poor is essential, yet so is wealth creation. We’re called to give generously to the vulnerable, yet we’re also created to work and be productive. Money can be either an object of idolatrous greed or a tool in the hands of the righteous.

Preaching the Principle of Vocation

As I write, the Dow Jones is well over 20,000, and economic growth is strong. But there are signs that the American economy is resting on a shaky foundation.

Nicholas Eberstadt’s Men Without Work shows that from 1948–2015 the portion of prime-age men in the workforce dropped from 85.8 to 68.2 percent, a lower rate than in the 1930s, during the Great Depression. Today there are 10 million men ages 25–54 who are either unemployed or have stopped looking for work altogether.

Why should the church care?

In John Stott’s 1970s classic Christian Mission in the Modern World, he states, “If we are to love our neighbor as God made him, we must inevitably be concerned for his total welfare, the good of his soul, his body and his community. When any community deteriorates, the blame should be attached where it belongs: not to the community which is going bad but to the church which is failing in its responsibility as salt to stop it from going bad.”

As Christmas nears, we must ask ourselves hard questions. Are we content to drop off Christmas gifts for poor children, while ignoring the economic forces that prevent parents from buying their kids Christmas presents in the first place?

Many church leaders might dismiss economics as esoteric or not central to the gospel. But Nelson is right: Our economy needs men and women driven by neighborly love in every sector of society. And if this is God’s world, we have a responsibility to care for all of his children’s needs—spiritual, social, cultural, and economic.

The book is not perfect. While Nelson does the hard work of wading through the output of famous economists like John Maynard Keynes and Hernando de Soto, he could have included more stories and practical examples to help pastors engaged in this area. (This is one purpose of the Made to Flourish pastors’ network that Nelson founded in 2014.)

But The Economics of Neighborly Love will surely encourage more pastors to “take seriously the profound stewardship of nurturing both Christian compassion and economic capacity.” This is indeed a part of a gospel that proclaims “God was reconciling the world to himself in Christ,” including our work, our cities, and even our economy (2 Cor. 5:19).

Just after World War II, theologian Elton True-blood said, “A Church which seeks to lift our sagging civilization will preach the principle of vocation in season and out of season. The message is that the world is one, secular and sacred, and the chief way to serve the Lord is in our daily work.”

Vocation is a summons to service—of both God and neighbor. In stark contrast to a view of work centered on individual choice and personal fulfillment, the church’s view of work is unique. Some believe it’s also the elixir for our economic woes.

“To live well is to work well,” Thomas Aquinas said. The economy—and your neighbor—is depending on you.

This book review first appeared in the December 2017 issue of Christianity Today.

 

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EconomyWork

The Expendable Worker: Looking for Hope in the On-Demand Economy

“Low, low prices.” With that motto, a generation ago Walmart took over the world of retail. For years Walmart seemed untouchable; they could consume any competitor with volume, price and efficiency.

Yet in the past several years, some have questioned whether the Walmart empire has a gaping hole in the center. Forbes reported in 2014 that “Walmart’s low-wage workers cost U.S. taxpayers an estimated $6.2 billion in public assistance including food stamps, Medicaid and subsidized housing.” Americans for Tax Fairnessfound that “a single Walmart Supercenter cost taxpayers between $904,542 and $1.75 million per year, or between $3,015 and $5,815 on average for each of 300 workers.” When hourly workers go on strike to demand higher wages, often they’re fired.

Now, a recent New York Times cover story has highlighted the suffocating working conditions of Walmart’s successor: Amazon. Employing a sea of white-collar workers, Amazon has perfected the art of squeezing every ounce of productivity (and life)  from its employees.

“One day I didn’t sleep for four days,” said Dina Vicarri, who sold Amazon gift cards. Another ex-employee’s fiancé would drive to the Amazon campus at 10pm after becoming concerned about his bride-to-be’s nonstop working night after night.

Liz Pearce, who worked at Amazon’s wedding registry said, “I would see people practically combust.” Bo Olson, who worked in books marketing, said “Nearly every person I worked with, I saw cry at their desk.” The pressure to deliver faster and cheaper under the constant surveillance of Big Data has led to high employee turnover. A 2013 survey by PayScale, a salary analysis firm, showed that the average tenure for Amazon employees was one year.

Robin Andrulevich has called their human resource policies “purposeful Darwinism.” Hire overachievers with handsome incentives, drive them hard, and cut the lowest performers loose.

The conditions for warehouse employees at Amazon often are even worse. In 2011, Amazon came under scrutiny for brutally hot warehouse working conditions – they even placed paramedics outside for fainting workers. (They installed air conditioning after a public outcry.)

Walmart and Amazon today are fierce retail competitors with different business models. But they share at least one value: employees are expendable.

The Problem With the On-Demand Economy

Last week, I received the oddest email from Maren Kate, the former CEO of Zirtual, a company providing US-based online assistants — including my assistant Amber, working out of Utah. “It is with an incredibly heavy heart that I have to send this message. As of today, August 10th 2015, Zirtual is pausing all operations.”  I didn’t fully understand what was happening.

Later that day, I learned that Zirtual, which had been on track for $11 million in revenue in 2015, essentially  folded overnight. A round of debt funding didn’t come through, an within hours, 400 employees were let go and left to fend for themselves. Amber was dumfounded. She didn’t know what she was going to do for work.

Such is the lot of a new generation of workers in the On-Demand Economy. The Economist aptly titled an article on the phenomenon “Workers on tap.” The On-Demand Economy brings together computers and freelance workers (generally contractors) to provide a host of services: from chauffeurs (Uber) to home repair (Handy).

The problem with today’s On-Demand Economy – of which Amazon has at least taken cultural queues – is the same ailment plaguing Walmart and Amazon: employees are often seen as fungible assets. They may be human “resources” or even human “capital” (oddly, enough, and unlike money and machines, this capital can laugh and cry). But the unique lives of real people are often lost in the mix.

I can understand the desire of Amazon founder Jeff Bezos to not want his company to become a lumbering “country club” like, in his view, Microsoft did. Frugal, productive and hard working are all good traits. But when companies drive employees, whether white collar or blue, to a place of desperation, we’ve made a critical mistake. And the mistake is dependent on our view of people. Are they assets or image bearers? Dispensable or deeply valuable?

Restoring the American Worker

I have a 6-year-old who occasionally treats her 2-year-old sister like a fly. Slightly annoyed, she often escapes to another room or simply builds her fort with a “No 2-Year-Olds Welcome” sign in front.

I then sit her down and explain a core Christian doctrine: All people are people. Even whiny 2-year olds have dreams and emotions, fears and joys, failures and triumphs. All people are reflections of God, I say to her. The all have value.

In the biblical account, people come first, then work.People are not designed for a job – jobs are designed for people. God put Adam in the garden “to work it and care for it” after he endowed them with inestimable worth (Genesis 2:15).

Today, we often take job descriptions and try to jam people’s lives into small boxes. When this happens, souls shrivel.

It also leads to odd distortions. Young college graduates work hundred-hour weeks in New York private equity firms as their bodies and relationships shrivel. Manufacturing line workers do the same repetitive tasks for decades – and their minds deteriorate as the years pass by.

Yet the biblical account gives us a very different view of work. It is neither one of seeking self-worth from working at a sexy tech company, nor one of selling off every skill and hour we have to the highest bidder on the other side of an app.

Work, in the Bible, is fundamentally about creative service. That is, work is a way for us to use our God-given creativity and talent to serve the needs of others.

But in an age where Amazon rules – and can nearly set the price for any good it offers because of it’s unending drive for faster, cheaper, more efficient -is it realistic to think that a large retailer could provide a life-giving environment for its employees? Could employees become more than expendable assets and contribute to a fully human community?

Hope for Retail: The Costco Model

In the late 90s, Matthew Horst worked part-time at a grocery store. He was punctual, cared for his customers, and did quality work. But the lack of benefits and a cancerous work environment prevented him from realizing his potential.

When Costco opened a store in his neighborhood in Lancaster, Pennsylvania, they hired Matthew. Even though he has always been classified as “special needs”, Costco took a chance on him.

Today, Matthew takes pride in a parking lot free of carts. He boasts to his friends at the eyeglass center, bakery and customer service desk. And he loves his customers.

His brother, Chris Horst, said it well: “There are many companies which ‘succeed’ at the expense of their workers. I am a firsthand witness to a counterintuitive company: Costco succeeds through the flourishing of its employees.”

A 2013 Businessweek article reported that Costco pays its employees $20.89/hour (compared to the $7.25 national minimum wage). Joe Carcello, a 59-year-old with an annual salary of $52,700 and a sizable nest egg for retirement, said “I’m just grateful to come here to work every day.”

President Craig Jelinek says about his employees, “We know it’s a lot more profitable in the long term to minimize employee turnover and maximize employee productivity, commitment and loyalty.” And so employees are paid well and treated with dignity – and contribute to a highly profitable model for retail.

Jelinek’s philosophy is simple: “This isn’t Harvard grad stuff,” he says. “We sell quality stuff at the best possible price. If you treat consumers with respect and treat employees with respect, good things are going to happen to you.”

Other big retailers that have tended to see employees as expendable assets, historically, have become casualties. K-Mart and Sears come to mind.

One has to wonder if Walmart (and even Amazon) are next.

This post first appeared on the Patheos Mission:Work blog at http://www.patheos.com/blogs/missionwork/2015/08/the-expendable-worker-looking-for-hope-in-the-on-demand-economy/Image: Pixabay.